The forums are made up of normal people like you and me. We have no knowledge or inner workings of Telus, account related issues or promotional offers given to customers. Your only option in this case is to speak to someone at Telus. I understand you've been going in circles and becoming frustrated. Generally it's 4-6 weeks from installation, and at times they've run out of stock. Which can cause a longer delay in receiving one. Not sure why there would have been a huge delay in your case or now you don't qualify for the Promotion.
@dru any insight you can find out?
No need to apologize for your frustrations. I do know that they switched Brands they offered a while back, which may have contributed to longer delays while getting stock. The promotional giveaways usually generate a high amount of units to distribute for new customers.
I mentioned if @dru can look into this for you in my previous post.. So hold tight and see if he can get someone to follow up with you.
I did not know promotional material and advertising is forcing someone to upgrade to 4K? A consumer has their own choices on what they wish to purchase.
Sounds like a good place for an "Idea" to be suggested. Mention it here.
Back to the topic on hand.
Update: call went through and the latest service rep has informed me that I do not qualify to receive a promotional gift then 5 min later after arguing the fact he states AGAIN that the tv is out of stock.
Did they explain why you do not qualify for the gift?