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This Neighbourhood is inhabited by customers, just like you. We have no insight to Telus business plans, and no connection to the internal workings of Telus. We volunteer to share knowledge about Telus products and services which we have gained by experience or surmise. You will need to connect with Telus staff more directly through a phone call, chat, Facebook or Twitter, as described in the Contact Us section at the bottom of the page.
Seeing as you’re in Spain you’ll have to make some sacrifices to contact them. As @NFtoBC suggested to you below.
Your best option is twitter (even if you make a temporary account) or live chat (does not work on mobile browsers). Unless you want to sit on hold using an international phone card.
Only contacting telus those ways suggested can fix your email account while you’re abroad.
You seem to forget they have a responsibility to keep customer information secure. They're not going to just send a temporary password out to anyone without verifying they are the account holder. For that, you will need to be in contact with a Telus representative.
We gave you options how to reach them. It’s up to you to decide the best way to contact them. I would find a computer and initiate a “live chat” and choose “internet email and technical support”.
Currently only 8 in que.
I got ahold of a telus rep via text message, their response was not too bad, and with my problem, I asked via text that my issue be escalated. There is an escalation form on Telus, can't remember how I got it, but search, or simply text Telus and explain your frustration.
Just spent over an hour on twitter. I gave them my phone number, my address, a copy of my drivers licience, a picture of me to compare with my drivers licience, date of birth. No help. I am not me. I guess I will have to stop paying telus bills to prove I am me.