04-26-2019 12:34 AM
Hi guys,
Is it reasonable to request that the Telus technician run a patch cord to my PC? When I had a competitors connection, the installation tech ran coax to my PC and then ran a patch cord from the Gateway to my PC. I only need 1 ethernet wire, and my PC is less than 5 metres of cord from my PC to the RJ11 outlet. Is this a reasonable request?
Thanks!
Solved! Go to Solution.
04-26-2019 11:53 PM
They are paid by the job, not by the hour. Some of them are very good and put in the effort but they are overshadowed by the guys who would rather do 10 half assed jobs in a single day than 3-5 good ones.
04-26-2019 01:06 AM
Technicians can run a hard wired connection to a device that requires it during the install and a good technician will ask if you require this before he decides where to place your modem. If you require a line run to a device or location after the initial install is complete they can send a tech to do it but you will be charged $75-100 for the truck roll.
04-26-2019 01:22 AM
04-26-2019 02:13 AM
Yeah that's a garbage install. Wonder if it was a contractor. If you get a quality survey for that original tech definitely tank him on it. That's unacceptable. Those quality surveys are one of the most important metrics that techs are scored on. A bad survey gets the attention it deserves, trust me.
04-26-2019 03:36 PM
04-26-2019 11:14 PM
Had my services reinstalled, specifically requested a in-house telus technician and I couldn't have been happier with my install. They ran the bonded wire through cat5 and then into my office, where they put the router. All free of charge. I think the contractor's are incentivized to do a quick and easy job as opposed to the telus workers.
04-26-2019 11:53 PM
They are paid by the job, not by the hour. Some of them are very good and put in the effort but they are overshadowed by the guys who would rather do 10 half assed jobs in a single day than 3-5 good ones.