Internet not working - "Internet" light on modem not lit

[alex87]

Hello,

I recently had to unplug my desktop PC and modem to do some painting around my home.  I've since plugged everything back in, but I'm unable to get an internet connection.  The "Internet" light on my Actiontek modem isn't lit up or blinking or anything, so I was initially thinking there was a connection issue and I tried unplugging the cable that runs from the wall into the modem and replugging it into the WAN and LAN ports on the back, but nothing seemed to work.

Right now I'm worried that maybe I damaged a cable or something while painting, or possibly a cable is plugged into the wrong port, but I'm not really sure what to do at this point.  Should I maybe do a factory reset and see if that works?   

FYI, my desktop PC is hardwired into the modem and isn't running on WiFi or anything.  Thanks in advance for any suggestions!

[Telus_Tech · Accepted solution]

Hello alex87

Since your computer is hardwired it should be pretty straight forward.

If you are living in a home where you still use copper lines

Then the only thing you have to make sure is that the phone wire is plugged into the "phone" into the back of the modem and the other end is plugged into the original phone jack in the wall. Next make sure that the ethernet cable that you are connecting between your modem and your computer is plugged into one of the LAN ports and NOT the WAN port.

Note: If you have home phone service, make sure NOT to use a filter on the phone wire for the modem.

If you are living in a home where you have fibre optic.

Than make sure that you have an ethernet cable going between either from a jack on the wall or a white box that says "Alcatel Lucent" on it and the WAN port on the modem. Next make sure to have an ethernet cable going between the modem, in one of the LAN port, and your computer.

Hope this helps.

[xl]

Sometimes it takes a few hours to acquire an IP. If after a half day, I would call Telus to diagnose the problem.

[nasty]

Make sure no one accidentally got paint in the wall Internet outlet. Whether they removed it from the wall or if it was just hanging there.

If it is a Ethernet wall plate, make sure the the Ethernet cable behind it is still attached or plugged in.

Heres an image of an Actiontec V1000H and ports

Wall Data outlet. Lower one is the data port and the upper is a modified phone line port.

If you are on copper and the installer installed a two phone outlet plate, one should be for phone and one for internet. Usually a sticker is applied to show which is which.