I recently moved into a new house and got the internet setup but shortly after I realized that I only get internet in one spot in my room on the top floor (if I am not in this spot I have no connection at all) but in the rest of the house the Internet is fine. Does anyone else have this issue or know what the problem is and how to fix it?
The distance between the room and the router is too far. The floors/walls/etc will be weakening the signal too much. You may want to possible consider a wireless repeater or signal booster. Where did they install the modem in the house?
Yes. The add on units and installation is free for higher speed (50 and 100 Mbps) service and a fee of $100 is charged for slower speed service.
See this link: http://www.telus.com/en/bc/internet/wi-fi-plus.jsp