- Have you contacted technical support yet?
- Is it wired, wireless or both that drop?
- Fibre or DSL?
- Do you have Optik TV and if yes does that stop working also?
- Is it on all devices in the house or just some?
- When it drops do the lights on the modem change?
- During the day are there ever any issues?
- Any problems with your landline? (static, clicking, etc) - if you have one.
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