Internet constantly going out

[kegziz]

Every day near the night time my internet decides to randomly go out for like 2 minutes every hour and its starting to get very annoying

[Nighthawk]

• Have you contacted technical support yet?
• Is it wired, wireless or both that drop?
• Fibre or DSL?
• Do you have Optik TV and if yes does that stop working also?
• Is it on all devices in the house or just some?
• When it drops do the lights on the modem change?
• During the day are there ever any issues?
• Any problems with your landline? (static, clicking, etc) - if you have one.

[kegziz]

We have contacted technical support many times
Both drop
We do not have fibre
On all devices
There are not any issues during the day. Just after about 11 pm