Internet Rate Increase

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Bowski
Resident

$5 increase for "Internet 15"......? An almost 10% increase in a service is extreme. It leaves a bitter taste after signing on for 3 year service at a posted rate and having this increase. My argument with your competitor and a big reason for switching was because they weren't as competitive, not the case anymore. Now I pay the same rate for 'Telus 15' as I would for 'their 25'. Not cool!

I will watch closely to see if this trend continues....

B

nasty
Rockstar

Once a year Telus 'adjusts' prices.

 

Every few years, telus adjust monthly GB usage, but 'usually' doesn't enforce that Cap, unless you abuse the network with constant 24/7 high volume traffic and go way over.

 

There is no mandate for the customer to sign a contract.

 

Unfortunately, when customers sign that 3 year contract, that is not rate protected(too many providers do that). Customer get 'free stuff'. To get out of contract, pay a $10 a month per time remaining on contract(pro-rated), to pay your owing share of the 'free stuff'.

http://www.telus.com/content/help/billing/article.jsp?categoryId=how-to&articleId=service-agreements

 

 

Other companies may raise price twice a year.

 

There are companies who rip people off with 'below the line fee's'(Bell). Modem rental, 911 fee, customer service fee, "shut up and pay this random fee that we pretend is mandated by the government, fee".

 

Were you on Shaw? Was your speed consistent 24/7/365, like, for the most part, on Telus? Some areas are getting upgrades from old Adsl hardware, this year.

Did Shaw actually provide the package rated speed? Did Shaw shape(DPI) your traffic? Shaw is only shaping on heavily congested nodes, now.

 

Telus is a 'dumb pipe' to the Internet. No redirects. No DPI. No 'for profit taking' manipulation of your connection(Rogers) with ad injection.

 

For the big providers in Canada, Telus is the best in their practices. 

Maybe one day the Telus Executives will allow the firmware coders to put a 'bridge mode' button in the Gateways. 

 

 

And next year in Feburary, its rate change time again.

Providers all have their specific time of the year for rate changes. Some give, some take, some allow their greedy horrid greedy investors to rob the customers blind.

rc
Ambassador

I aggre. I'm thinking of moving back to shaw after 10 years on Telus. For the following reason

 

-price

-quality of sevice

-Telus email is insecure, subject to man in middle attacks and hotspot sniffing

-Shaw wifi on the go

 

I would give Telus an D- rating on my last ADSL modem fix/replacement and Shaw an A+ on a pvr fix.

 

Shaw replaced my 7 year old PVR for free and no extra charges for the PVR or the two service calls. telus would have charged for the service calls.  Outage time on shaw PVR 2 days, Telus internet 6 days.

nasty
Rockstar

@rc wrote:

I aggre. I'm thinking of moving back to shaw after 10 years on Telus. For the following reason

 

-price

-quality of sevice

-Telus email is insecure, subject to man in middle attacks and hotspot sniffing

-Shaw wifi on the go

 


 

Telus webpage webmail is HTTPS for the entire session

https://webmail.telus.net/

 

Telus POP/IMAP is still not HTTPS, so something to not use while at a wifi hotspot.

 

 

Any surfing you do at a open hotspot is subject to sniffing when not in a WPA2 session.

Unless the session is 100% encrypted, from you to the website and back, it is easy enough to see what people are doing. Whether that is the open hotspot operator, the spoofed hotspot you connected to, or the person next to you.

 

A hotspot where you log in via a user name and password, may not have the actual session encrypted. Only the login is.

 

Some details about Shaw's open hotspots. The post is 2 years old and it points out some obvious security issues.

http://www.renderlab.net/advisories/shawwifi/

 

A Shaw forum response to 'encrypted for the whole session?'

https://community.shaw.ca/thread/8696

 

 

There are also mobile browsers that have 'Compress the data for saving bandwdith'. The badly coded ones open your encryption at their server for compression. The better coded only compress the open data and they let the encrypted data bypass the proxy.

Nokia was falsifying the encryption signature to do data compression.

http://falkvinge.net/2013/01/11/death-twitches-nokia-caught-wiretapping-encrypted-traffic-from-its-h...

 

 

An niffty little add-on for a browser. HTTPS Everywhere. There are sites that have encryption, but don't default to it. The add-on forces available encryption to be default. Some data on a webpage, such as ads and images, may not be encrypted.

https://www.eff.org/https-everywhere

 

 This forum has some encryption but not complete on some of the page's imbedded url's. And using encrypted URL breaks some things.

https://forum.telus.com/t5/Internet-TV-Home-Phone/bd-p/My_Home_Services_and_Devices

 

You can buy your own modem to use on Telus.Telus will provide no support for it.

ADSL is easy to find for low cost. VDSL is much harder to find and is over $120 per unit. Modems mostly come in Gateway version now, but can be easily bridged without hacking. 

 

rc
Ambassador

Nasty, thanks for your feedback.

 

This is what I plan to do to resolve my concerns about telus email security (or lack of) issues.

 

Migrate to Gmail by forwarding my telus email to my google account.  Set up https allways and two factor authentication on gmail.

 

Advise my friends of my new email address.  This would faciltate a change to another internet provider.

 

This was I can feel relatively secure checking my email @ a hotspot on my tablet or phone.   I have found teluswebmail to a poor solution on a small screen device.

 

I became concerned about this issue when I heard about the moon malware that was hitting linksys routers.

 

 

Most Helpful
Vanalan
Neighbour

I think I might do the same - if Shaw can guarantee that my speed won't degrade while watching Netflix Smiley Happy.... I've discovered that Teksavvy DSL is about $20/month cheaper than my current plan with Telus. - That's looking attractive.

Most Helpful
Vanalan
Neighbour

never use the ISP email service - it needlessly ties you to them and makes it inconvenient to change providers.

Vanalan
Neighbour

My increase has ben about14% in the last year.... isn't that something like 10 times the inflation rate?

 

Highlighted
wwcbro
Resident

"....And next year in Feburary, its rate change time again."

 

Thank goodness, my so called "contract" with Telus ends in October this year. These comapny staff has blatanly lied about the protection, this so called contract offered to customers. The only thing this contract does is bind you to this monsterous coporation with the so called :free gift". The contract does not protect you from the rate increase, which I think most people wants. They can increase the rate as often as they want...just a one month notice and that is it. If you think, you giving one notice to terminate this farce of a contract...no way. You got to repaid the free gift, pay a portion of the duration of this ..what is it again..contract.

nasty
Rockstar

@wwcbro wrote:

 

 Thank goodness, my so called "contract" with Telus ends in October this year.


Yes. Its a lousy contract with the No rate/price protection plan,  unless specified.

 

The gifts are just a carrot and your monthly rates pay back the rough cost of the gifts. A few years ago, the rates were slightly higher when getting a gift. Subsidized electronics for 3 years,  or the now 6 months at half price(avoids any 'gift payback' fees). 

 

service agreements explained
There are 2 types of service agreements at TELUS:

http://www.telus.com/content/help/billing/article.jsp?categoryId=how-to&articleId=service-agreements

 

Terms of service.

http://www.telus.com/en/bc/get-help/service-terms/support.do

TELUS reserves the right to amend these Service Terms, including rates and additional charges, at any time by giving 30 days notice. TELUS will notify you of amendments to these Service Terms by posting notice of the amendment at mytelus.com/internet/display.do (the "Service Web Site"), or by sending you notice on your monthly bill or email bill notice that the Service Terms have been amended, directing to where the amendment may be consulted

 

A Company's terms of service(open/closed contract) and Consumer Rights tend to conflict when push comes to shove in parts of those user agreement details. There are one sided contracts in North America that could be called criminal with a company getting 99% of the terms favoring them, with 1% favoring the customer. Results in an unfair contract that no customer would 100% willingly agree to every clause.

 

 

 

Data Cap enforcement  come late this year  too. Details depend on how the Prince George area test goes starting in June 2014.

http://forum.telus.com/t5/Internet-TV-Home-Phone/Overage-charges-to-implemented-later-2014/m-p/33846

 

 

Victoria_guy
Advisor

In the 20-months that I've been with Telus for Internet/Optic TV, I've seen over a 21% rate increase (and another one is planned for October) in my internet charges.

 

I started in Dec/12 at $47/mo for the 15 GB plan. It's now at $57 and I have no idea how much it's going up in October (yes, another increase is coming and they won't say by how much).

 

This is totally unreasonable and undefendable. The canned response they sent me told me about the $30 Billion they've spent on system upgrades (this covers cellular as well) to expand their system.

 

There have been zero upgrades to my service. I have the same 15 GB rate, but have lost ground as they have now imposed new usage caps on me.

 

Here's the announcement on the new, but not yet disclosed, Internet rate increases coming to your bill in October:

www.telus.com/en/bc/get-help/service-updates-changes/internet-and-email/article.do?topic=&subtopic=

 

 

Posted September 2, 2014

Starting October 26, 2014, TELUS is changing the regular monthly rates for some of our High Speed Internet plans. Your new rate will be reflected on your first bill after October 26.

These rate changes impact all TELUS Internet customers.