Intermittent internet connection dropping

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Resident

This is an issue I've been encountering for at least two months, but I haven't had the time to really look into it until now.  What is happening is that my internet connection will drop for about 5 seconds at random intervals.  Sometimes it happens multiple times in an hour, and sometimes it only happens once in several hours.

 

I tested if it was an issue on my side by setting up a continuous ping to my router, my telus fiber box, and a telus DNS server (75.153.176.1).  When the disconnect happened, the ping to my router and fiber box continued with no issues, but the ping to the DNS server showed "Destination host unreachable. Request timed out."

 

So this is an issue on the telus side, not on my equipment side.  Any ideas?

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Community Power User
Community Power User
I have seen occasional dropping of Wi-Fi to some devices, but clearly a different issue than you describe.
NFtoBC
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Resident

When it happens - everything drops - all wifi connected devices, all hardwired devices.

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Resident

Any luck on this?  I have the same issue.

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Resident

I just switched from Shaw to Telus on Saturday. 
Very disappointed in internet as I expected fibre optic to be much better and faster. 
Is increased use due to the current quarantine situation a possible reason.

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Community Power User
Community Power User

Slower speeds may well be due to Stay at Home. Netflix has reduced the quality of their streaming service to reduce internet traffic.

 

NFtoBC
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