cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Im tired of Telus messing up

M1000
Just Moved In

Here are things Telus has messed up:

 - Oscar coverage ended when Sidney Poiter was presenting an award and the program ended. Best Picture had yet to be presented.

 - two years ago, Telus began after The National anthem had been sung.

 - more recently, Nicole Kidman was on stage announcing Best Picture and the coverage of the Sag awards ended. Here is video of the program ending prematurely  https://www.dropbox.com/s/wwqsesi2d5cq02s/optik%20tv%20ends%2C%20sag%20awards.mp4?dl=0

But I knew by now to record whatever show comes after an award show or a special program. Wanna bet Telus will mess up the Superbowl tomorrow. I bet it will happen.

 - the tv listing. Why are channels that we cant access listed in the grid. Cant their computer realize that "this person cant record this channel so lets not put it on the grid, making it another channel the viewer has to surf through". I know about adding and deleting channels in settings but the channel is not always deleted.

 - And why to we see channels that we dont get like CJIT (Im making the channel up - but you know what I mean. It is for broadcast in another area of the country but why do wee see it?

 - I really hated when Optik changed the grid around. Remember when they put the major networks in the middle of the grid? You had to go forward or reverse to get ABC, NBA, CBS rather than at the beginning of the grid where it used to be. They realized it wasnt working or people complained and they changed it back to how it was. But then they changed the grid again to how it is now.

 - I called Telus on Feb 1 because I couldnt access my webspace that you get when you sign up. I think it is 100 mb of space. The assword wasnt working. I called Telus and NOW three days later, my email doesnt work because I guess they thought they would see if the email password worked but I havent had email since Feb 1.

 - If it wasnt a complete hassle to change to another server because of all the user accounts you would have to re register with, I would sign up with another internet provider

 

I found other examples where Optik tv ended too early, but Ill post later

 

Im just tired of Telus' lousy service.

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

When you schedule a recording, the PVR typically starts recording about 60 seconds before the scheduled start time and stops 3 minutes after the scheduled end time provided by the network/channel/broadcaster themselves. Most broadcasters and networks don't take into account potential overtime on sports, or awards shows where the actors keep talking well past the amount of time they are usually alotted.

 

You can change the time when the recording will stop. See the instructions here.

 

You can customize your onscreen guide to display only the channels to which you're subscribed:

  • Press Options on your Optik TV remote control.
  • Select Favourite lists.
  • Select Subscribed channels.
  • Select Ok.

 

As for passwords / webspace, that'll have to be something you contact Telus for directly. 


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

View solution in original post

2 REPLIES 2

Nighthawk
Community Power User
Community Power User

When you schedule a recording, the PVR typically starts recording about 60 seconds before the scheduled start time and stops 3 minutes after the scheduled end time provided by the network/channel/broadcaster themselves. Most broadcasters and networks don't take into account potential overtime on sports, or awards shows where the actors keep talking well past the amount of time they are usually alotted.

 

You can change the time when the recording will stop. See the instructions here.

 

You can customize your onscreen guide to display only the channels to which you're subscribed:

  • Press Options on your Optik TV remote control.
  • Select Favourite lists.
  • Select Subscribed channels.
  • Select Ok.

 

As for passwords / webspace, that'll have to be something you contact Telus for directly. 


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Cherns
Coach

It's a little unclear to me just what the problem is with your truncated shows:

 

If it's a problem watching a live show: CRTC rules require that, when a show is on both an US channel and a Canadian one at the same time, the cable companies must feed the Canadian presentation over both the US and Canadian channels, so that Canadian viewers get the Canadian ads. It used to be the case (maybe still is) that Canadian channels have more commercial time per hour than US ones, I have seen instances where the Canadian version of the show is a bit truncated, maybe missing the last minute or so (often the Credits Gag or The Stinger a couple of times I remember). I don't know a cure for this other than to write to the Canadian channel or the CRTC or your MP or something like that.

 

If it's a problem with a recorded show--often a show, particularly a live one like the Academy Awards, will run longer than the scheduled time, and the PVR will stop recording at the scheduled time, so the recording will be truncated. With my Telus PVR, when I schedule a recording, I have the option of telling the PVR to stop recording at the scheduled time, five minutes after the scheduled time, 15 minutes after, and so on. This would be a prudent option for a show that might run overtime.