I want to cancel the 2 year contract (7~months left), due to the internet keeps dropping.
The internet service has been dropping whole day today.
It was like once~twice a day, which i am already pissed off.
Today, since 9am, none of the connections last longer than 30mins.
The help line can not give anything helpful, so please don't ask me to call them again.
In the past 3 months, they changed the moden twice, not help a bit.
Yes, you can complain the house is too old and all the cables are done.
I am going to take the risk to switch to shaw.
I tried to disable wifi,unplug everything, same thing even there are only 3 things usings the internet.
(TV, Phone, and one computer)
i did balme this zomg fooking good quality of internet, but they still ask me to pay for early termination.
I gave up around 2pm....then i came back home around 9:15.
Superise never ends.
Oh well, thanks to telus that I dont need to work.
I am too satisfy at the service, so i am going to take a screenshot evety time it disconnects from now on.
There is a missing one at 11:02.
I am going to do another reset.....
--Reset to factory default
Too many disconnection between 12~12:20
Done for the day....
On your statistics page will show such things as SNR , Attenuation , FEC(forward error correction).
If the Tech(actual Telus Tech or Contractor) is only swapping out the gateway, he is doing a disservice to you. Failure to check any connections at the pole, Demarc and of course the DSL outlet you plug into, is bad service.
If its a windy day(or rain infiltration), have wires on poles and all DSL provided services drops more during, well there's your answer.
inSSIDer. If your Internet wireless is on and TV is not affected, but wireless internet signal is lost, you can scan for conflicting channels and change yours to another channel
Regular Phone does not use Internet(a VOIP phone uses Internet) .
Optik TV uses Internet.
Your screenshots show wireless on and 2 clients connected, but you state only one computer(If its not 2 wireless, it may in error mean one TV and one computer combined, on the Gateway). Turn off WPS(wifi protected setup) as its very easy to hack into.
Escalate problem. If this problem causes constant disruptions of TV signal, thats a pretty good excuse to cancel contract for no fee.
In case thats goes nowhere. The Commissioner for Complaints for Telecommunications Services
I am not asking for the reaon, more like, i dont care about it.
Damage has been done, and I see no reason that it will not happen again "soon".
*Last time is 3 months ago
All i want is terminated this damned contract due to this zomg fooking high quality service.
If you really want to help me, please let me know who or which department in Telus is willing to pay for my (company) loses.
Below is the story:
I was working last Saturday at home to do an update for one of my client.
Unfortunately, my company has a tied VPN security.
If i get disconnected more than 5 times in 30 minutes, GG.
The plan was simple:
finishing updating before noon, so they can start to test for the rest of the weekend, then go live on Monday.
This damned thing happend on last Saturday morning, so i couldn't do anything.
I give up calling the poor network admin to unlock my account around 1pm.
And decide to beg my manager to open the office for me so i can get some work done.
I finished it around 6pm, and my client didn't have enough time to finish the test before Monday.
The update is pushed back by 2 weeks.
Now they are coming back to me, saying this is not on the contract and is asking to billing my company a fine, a LARGE one.
The fine, the contract, the whole thing is negotiatable, and i have been working on it for the whole week.
The story is way uglier and longer by days, and more people are involved.