I just learned Telus is migrating webmail to Gmail!

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Resident

I was migrated on July 14th and only 80 email items of several thousand were migrated. Inbox sub-folders were not migrated. At this point I've lost approx 5 yrs of email content. 2.5 hours waiting and then talking with telus tier 1 resulted in no progress. Anyone scheduled in the future would do well to backup their important content someplace.

I didn't find it too hard to configure both the samsung email client and outlook 2016 to connect, however only having June 24th and later content migrated is disturbing and infuriating.

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TELUS Employee
TELUS Employee

@Dave49 Outlook 2013 is a legacy product from Microsoft and is considered to be "Less secure". Within the Google account settings you need to enable "less secure applications" to use these products in addition to having IMAP (or POP) enabled. It is recommended that you update your applications to more modern versions that use the improved security features to ensure your data is protected.  

 

You can find out more here:

 

Less Secure Applications

 

Setup instructions for Outlook 2013 for TELUS email powered by Google

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TELUS Employee
TELUS Employee

Hi @Dar11 

 

Any content that is stored locally on your computer/Outlook should still be there. Because this content is stored on your PC and is not stored on the TELUS servers, it cannot not migrated. You should be able to still access it on your PC though.  

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TELUS Employee
TELUS Employee

Hey @dehle 

 

Was this content stored on your PC? Often when mail is downloaded it is also deleted from the server and no longer visible online, only to be viewed on your PC. You should be able to see this email in your application until the old folder structure.

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TELUS Employee
TELUS Employee

@David_R6 You can get the early access pass in the Notifications list on your Wi-Fi App.  Thank you for joining us early!

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Resident
Hey SmoresGuy
How do I open my Microsoft 365 Outlook app which is frozen and won't even open the minute my Telus e-mail account was migrated to Google (without my permission) and I was assigned a Gmail address (which I didn't want)? I would like to try all the advice offered by you and others to see if I can recover ALL my contacts and e-mail addresses. I no longer have anything good to say about Telus!!!
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Resident

Anyone else receiving 2 copies of each email with Outlook 2016. One in the inbox and one in the Gmail/Important box? So far I have not found a solution.

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Connector

Yes me too. sometimes it's the only way I can get my email on Outlook is to open the 'Important' folder and suddenly all the emails for that past 8,10,12 hours come through. Clearly Microsoft and Gmail are not playing nicely! It's like Outlook is now constipated...

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Resident

this is buried in  q and a....what does this mean in practical terms if I want to continue with outlook?

 

Can I still use my email program (e.g. Outlook, Apple Mail etc.) and how do I configure it?

 

While we do recommend using the Gmail and Google Calendar apps for the best experience, you can configure the most popular email programs (such as Outlook) to access your TELUS email account powered by Google. You will have to follow some steps. For instructions on how to configure the most common email programs visit Set up Email On a Computer.

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Community Power User
Community Power User

Yes, you can continue to use email software of your choice. The ‘Set up email on a computer’ section should have linked to the steps. Try here.

 

 

NFtoBC
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Neighbour

cannot do anything about this because the corrupt Corporation Google whom honestly is becoming one of the most powerful data collection agencies in the world on every single human walking… To control and sell this database at huge profits to military, government, advertisers, anyone interested in such a database.

 

Telus simply sold us out for cash and we have no choice in the matter. What's worse is their migration system jumping through hoops in a system that's broken at best. They would have been doing us a favor by just simply killing off their email and leaving us to fend for ourselves. Rather than their incompetent broken implementation going to Google.

 

You're right about Google there's more to that company then anyone knows. I wouldn't go near them. So we've been duped and the prices continue to rise at Telus and now we do not even have a pop email. It means Outlook and other third-party software is now obsolete. I'm using a beautiful program to handle my mail and it's now dead thanks to these corporate creeps.  

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Neighbour

fuzzy logic… I don't really believe everything you say. Were losing more than you think there's a big difference between online mail and are real pop protocol email... A lot of us are going to lose our third-party mail handling software which blows away any online mail site. We don't have to have sniffers, advertising, the man controlling their system. Built-in Mail handlers can drag-and-drop direct from your computer without having to upload anything online before it has to be sent out. Online mail gives you less control at the expense of advertising and much more it's slower and clumsy. A lot of us that know what I'm talking about by using our own mail programs are just furious because we've been duped because Telus sold us out for cash.

 

Needless to say if you look into the contracts and characteristics of the evil corporation known as Google you will see that their policy is to simply take over the globe. I am angered by Telus dropping their pop email system wild they are raising their prices. Get less pay more only this time get way less were all just a bunch of sheep for the slaughter.... Our opinions don't matter and it's true figure it out we don't matter. Take what we get be happy they could care less.

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Neighbour

LynnB  like you I also investigated ahead of time and was willing to see what this migration was. And exactly like you I found tech -support hopeless trying to direct us into an already broken system. I'm furious that we were sold down the toilet by tellus. Google must've offered them a fortune and anything we say is meaningless where just sheep to these evil large corporations. The only difference between you and I is I was probably losing more than you because I relied on pop protocol email which can be handled by your PC software example Outlook or any other third-party software that handles true mail. Handling your own mail this way is clean and efficient faster more secure than anything online so I'm losing a lot.

 

As for Tellus that scum company... They would've been better off to just dump their email and leave us to fend for ourselves. Anybody can sign up to an online email account with way less hassles. So we lost pop protocol email in favor of garbage.... And tell us continues to raise their prices and offer less.

 

I am so sorry you went through the nightmare by now you're probably thinking the same as me you shouldn't of you should've just said goodbye to your email make a new one on your own online anywhere you want hopefully not Google though... I'm a technician all my life trust me stay away from Google.... Try yandex I found this online email to be one of the few that you can talk to and they listen. I absolutely talk to them and they made changes to the way the email was handled within hours. Google won't even hear a word you say even if you put a gun to their head neither will Telus.

 

I hope other people hear your words on your nightmare with Telus . It would have been the same for me I just decided to stop because I knew it was useless and I just abandoned and accepted they stopped by email and there's nothing I can do. I use Yandex now which can never replace my PCs email software I'm taking a huge hit but that's what I did. Please stay away from Google.

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Resident

Tried the first link and it Telus said  "It looks like we can't find that page".

Now what to do and where to go? 

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Community Power User
Community Power User

It may be that they’ve ended the early access, now that they are in the midst of the rollout.

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Connector

@LynnB

RE:

 

Try this:

In the Gmail webmail page, click on the Setting gear icon.

Choose Forwarding and POP/IMAP

Under POP download choose Enable POP for all mail (even mail that's already been downloaded)

Save changes.

Go into Outlook and retrieve your email.

 

Please post back to let us know if this works, or if you find a better way!

 

Since you didn’t receive a reply from TLS to your suggestion above I decided to try it, but unfortunately it didn’t work for me, but thanks for trying to help through your own experiences,

 

I had success, following the steps provided by PCherian, to setup POP mail on my main laptop computer, (it’s on WIFI), with both sending and receiving with Outlook 2010.  But, I then tried to set it up in my desktop computer, (it’s on Ethernet) – I have Telus Fibre.  It will send email, but not receive email not previously downloaded. It used to work with no problems, but I realized I haven’t had to use the desktop computer for this purpose since changing to Telus fibre, so don’t know if there is any relationship.

 

I closed Gmail on the laptop, and put on sleep, and then it was only after restarting the desktop computer that it would finally send email from Outlook, but it still would not receive.  The error was a rejection of username/password.

 

They are both old computers, upgraded to Windows 10 – (the desktop from XP to W.7 then W.10).  Maybe like me, they're just too old and tired to handle all this constant "change" stuff.

 

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Connector

Some more limited success using Outlook 2013... I have found that the only way I can receive new mail on Outlook 2013 without using my web browser and going to Gmail.com first,is to open the 'important' mail folder that is located in the new 'Gmail' folder, added to Outlook 2013 after the migration. The new mail will then be populated to the in box on Outlook 2013.

I wounder how many Telus business customers that use Microsoft Office software are sharing our 'joy' with the migration to Gmail?

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Helpful Neighbour

When I heard Telus was going to close down their email and migrate us, I knew their customers were about to face a complete meltdown. And so it has happened. The promised texts to provide us with info never happened. On the day of migration, getting tech support was impossible. When, or if, you finally got through you found yourself talking to someone who had been through days of training on how to be 'nice' but who new nothing about anything. Apparently there was a dedicated team set up specifically to deal with migration issues. It does't take much experience of Telus operating practices to anticipate such a team, if it existed, would be buried for months after activation. And so it turned out. They were impossible to reach. Searching for answers on the net took you round in circles until you were about to disappear up your own backside. Explanations of migration steps were either impossibly vague or downright wrong, at least for Apple users. Over days of messing about I've finally managed to get 90% of the migration successfully completed, no thanks at all to Telus and, to be fair, not much more to Google or Apple. Whenever you've got tech companies 'coordinating' you've invariably got a dog's breakfast.

My one remaining issue is trying to get all my contacts over to Google and, before you ask, yes I've gone to the Google page and followed the instructions and looked on the internet for answers. Nevertheless, two thirds of my contacts remain unmigrated.

This all reminds me of when Microsoft decided to close the door on XP users. I simply shut down my PC, switched to Mac and have never returned. No doubt, there will come a day when Apple dosomething similarly arrogant but I'll cross that one when it comes. Meanwhile I'll embark on a process of looking at how to unhitch from Telus, one service at a time, since they started the game. Trouble is, picking telecom providers is a bit like voting in elections these days, it's 'hold you nose' time. And then there's the CRTC to turn to. Yes, when you've finished laughing .................

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Friendly Neighbour

If the telus webmail transition goes to the gmail format, there is no place for a contacts list, present options and preferences.  Hopefully all saved email folders will transfer to the gmail format.  One may be wise to save these in some backup, as any important documents may be lost.  The gmail format is not user friendly, and a custom telus webmail page supported by Google would be the answer to customer satisfaction.  There are going to be many upset users of the present telus webmail once this transition occurs.  The only reason I used Telus webmail was that it was supported by a different provider when I spend my winters down south.  I don't think that the planners in this change have thoroughly thought out details.

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Friendly Neighbour

The gmail format is useless.  The telus webmail format was superior and useable.

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Friendly Neighbour

In preparation before my telus webmail gets transferred to Google gmail, I have spent hour and half writing down every email address in my present Contacts list.  Looks like we may have to revert to hard copy for info, in this ridiculous "transition". 

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Friendly Neighbour

My emails from Telus customer service assures that all contacts, saved folders, etc.  However, it does not appear that this is actually happening. 

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Friendly Neighbour

I agree whole heartedly.   The Telus webmail customers have been sold out.  The poor customer service people have no answers and will continue to be besieged by unhappy clients.

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Resident

So I have now migrated all of my email accounts over to Google

How do I disable my old Telus emails from Outlook and stop the most annoying pop-up messages telling my that my settings are out of date? 

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Community Power User
Community Power User

Remove / delete the Telus account in your Outlook Application.

 

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Neighbour

So i migrated on my imac but google rejects my password on all my other devices (MACBOOK PRO, ipad, iphone) How do I get out of this mess?

 

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Ambassador

Were you told to do the change over?  Neither me not my wife have received that email yet and we plan to be away for most of September.

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Neighbour

Yes we received emails advising us to do it. Now I have one device I can receive email on. Telus is of course inundated with help calls so you are expected to sit on hold for hours.

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Rockstar

@Mime @Fisherguy  Was informed by email the time and date.  What a mess took 6+ hours to have a substandard email platform that to me is a cluttered platform. They did say if i don't migrate they will do it sometime in end of oct. Had to call  to get all 3 units up and running --- lap----desk -----ipad. Instructions different for all 3. wasted day

 

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Ambassador

Wow, I can hardly wait till it's our turn, 2 email acounts, 2 laptops, 2 phones and a tablet.
You'd think they'd have step by step guides for people to follow.