On rare occasion a Telus tech may miss a install window. If unforeseen circumstances keep them at a job longer your window could be missed. The tech or Telus should have alerted you if that was the case.
Did you receive a confirmation email from Telus for this install?
Unfortunately Telus has had longer then normal wait times, before speaking to a representative. However when you finally reach them, they will get to the bottom of what happened. Perhaps you mixed up the date?
Post a reply when you found out what happened. I can assure you this is not the norm with Telus.
Have a great evening.
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I have recently moved into a condo in Lloydminster, AB. Television and internet service would make my stay here more pleasant. Because I already deal with Telus (with home phone and mobile), I thought it would be appropriate to ask Telus for the above. I called and started the process on the 17th of January, was told to wait until further checks were made and would be called with an update the following day. No call came through so I called to enquire. Still no definite answer but was guaranteed service the following day. I waited. On Monday I called again, this time I would not stop enquiring until I got a definite 'yes' or 'no'. Could not get that in the morning, called later that day and was more insistent. Finally, after being put on hold several times the answer came back that the building where I am staying did not have enough space to accommodate a Telus connection, too bad for me. Shaw hooked me up the following day. I am writing this letter in frustration, not that Telus could not accommodate but the fact that the people involved did not go to the residence and establish inability to provide service prior to all the inconvenience of waiting and numerous phone calls on my part (a week). These calls were made during work hours which is taking me away from my responsibilities. Please look into this matter and impress upon your employees that Telus offers a service and we should be looked after promptly, whatever the outcome would be.
We have been waiting on the phone....... all day,.... every day for 10 days. no response from Telus. Sold us an install and Optic TV, took the money, and gave us nothing but grief and frustration in return.
The 'Contact Us' link at the bottom of the page gives a number of options including chat, email from the 'My Account' section, Facebook or Twitter, in addition to calling.
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