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Greater Vancouver Area

CandN
Just Moved In
Our internet is not working in Surrey BC. Is the network down for everyone in the area? And why hasn’t TELUS communicated with us about this issue and when it will be resolved.
2 REPLIES 2

Nighthawk
Community Power User
Community Power User

As has been stated quite a few times, 99%+ of the time it is not an outage and most of the time a connection issue doesn't affect more than just one single connection. If there is a large scale outage, you'd usually see it posted here.

 


@CandN
Our internet is not working in Surrey BC. Is the network down for everyone in the area?

Surrey is a HUGE place. (See map.) The Greater Vancouver Area is far larger. You'll need to be explicitly specific as to what you define as "the area". 

 


And why hasn’t TELUS communicated with us about this issue and when it will be resolved.

I would recommend contacting technical support. Many times basic troubleshooting can resolve connection issues and if not they can arrange a repair tech for you.


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WestCoasterBC
Community Power User
Community Power User

@CandN it could be a localized issue or just a problem with your service. Reach out to Telus and let them troubleshoot the connection.

 

Contact them here. 

 

Social media channels via Facebook and Twitter usually garner faster response.