03-20-2017 02:57 PM
Since Friday March 17, I've been unable to view or edit my Telus Optik channel selection through the My Account website. Every time I select "Manage Channels" I get the following:
I was only able to make changes to my selection by contacting Telus support.
What's the use of having self-service options if they don't work?
- Dave Ducharme
Solved! Go to Solution.
03-20-2017 07:54 PM
If you are on the Fibre 150/150 plan (i.e. fibre to the home) then try this link - https://order.fibre.telus.com/my_account - this is what I was told to use when I phoned to complain that I couldn't manage Optik TV in My Account. Telus obviously doesn't publicize this site very much but it certainly works.
03-20-2017 06:31 PM - edited 03-20-2017 06:31 PM
03-20-2017 08:30 PM
03-20-2017 10:13 PM
02-06-2018 11:29 AM
Old post, I can't add my own channels from the box either get told can't do it .. Any making channel changes online get told we are not able to make changes
02-06-2018 06:56 PM
OP was not an Optic subscriber. Are you?
02-06-2018 08:14 PM
03-20-2017 07:54 PM
If you are on the Fibre 150/150 plan (i.e. fibre to the home) then try this link - https://order.fibre.telus.com/my_account - this is what I was told to use when I phoned to complain that I couldn't manage Optik TV in My Account. Telus obviously doesn't publicize this site very much but it certainly works.