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Fast Forward disabled by broadcaster message

LB123
Just Moved In

I pause live TV then when I try to fast forward I get a message saying "fast forward disabled by broadcaster". Anyone else getting this message?  Also getting a message that I need to watch the show by a certain time etc.???

 

1 ACCEPTED SOLUTION

Nighthawk
Community Power User
Community Power User

That is usually found on shows that give you the option to start watching from the beginning if you missed the start. The restrictions about fast forwarding are put in place by the broadcaster which is why you see that message on screen. It will tell you when you restart a program.

 

See: https://www.telus.com/en/bc/support/article/optik-restart


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30 REPLIES 30

Calgary
Just Moved In
This is the worst feature ever. If I want to watch a show in the first place I am going to pvr it so I don't have watch **bleep** commercials. So why the hell would i want to use this option.. versus pvr and skipping through commercials. Once my contract expires with Telus I'm doing Netflix and nhl tv.

Nighthawk
Community Power User
Community Power User

You do realize that there is nothing forcing you to use that restart feature right? The PVR works like it's always worked. Nothing new there. Restart is designed for shows where you didn't set the PVR in advance and still want to watch it.


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Community power user you are incorrect. Once you hit rewind it disables your ability to fast forward. It's almost like this "option" was set up to make sure you would have to watch commercials. Bad if your trying to watch a sports game, rewind to watch a highlight and then get forced to turn to standard definition viewing to turn of this god forsaken feature. I've never had complaints about Telus. So if this is bad enough to annoy me, this is gonna piss off most of your customers

NFtoBC
Community Power User
Community Power User

Calgary wrote:
Community power user you are incorrect. Once you hit rewind it disables your ability to fast forward. 


This is NOT my experience. Today I selected a program, and let it run a while. I could rewind and fast-forward as much as I wanted, as long as I did not rewind past the time I started watching, at which point I received this notice:

IMG_1894.JPG

As long as I did not go past this point, my ability was as before.

 

I was also able to pause live TV, and skip forward, skip backward, fast-forward and rewind, up to the point where the live broadcast is truly Live!

So my PVR works as before, and the rewind feature works as always, unless I either chose to watch from the beginning, OR rewind beyond where I started to watch.

 


 

NFtoBC
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Seems that the problem is the "Shaw/Global" mind-control corporate strategy. Telus is a competitor to Shaw, so they're screwing with Telus customers. The solution is to NEVER watch anything on Global and let then know why you are not buying into their bullying behavior. Shaw/Global is stuck in the "punish the customer" era where there was no competition and they could pull this crap. The Shaw brothers, among the highest-paid executives in Canada, have always had utter and complete contempt for their customers.  To them, your time has NO VALUE, so they're happy to waste it by making you watch their programming from the beginning and forcing you to miss something if you have to go to the bathroom or want to go back to clarify if someone said something or not.  They're disdain for their customers is why you can't simply rewind a bit and re-watch something that may be interesting or unclear. Blame them, NOT Telus.  Most decent programs that air on Global are available "elsewhere", in a format that values your time and interest.

I don't watch ANYTHING Global anymore because of this and their advertisers are the losers.  The Shaw brothers will only pay attention when their numbers begin to fall due to their contemptible behaviour.

Nighthawk
Community Power User
Community Power User

A warning will pop up on the screen before Restart kicks in, and only when it's rewound further back you'll enable the Restart feature. The viewer is given the choice of whether or not to proceed.


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A warning does not pop up on a channel with the restart feature telling you that you cannot fast forward. The warning only pop ups for channels that do not have the restart feature. Any channel, whether it have the restart feature or not, should provide a warning. 

 

Part of the issue has been corrected, but a warning needs to be applied to channels that have a restart feature advising you that you cannot fast forward.  The restart feature is a wonderful feature, and I am sure any additional kinks or warning messages will be fixed.

 

Telus TV is far superior to others and like all companies people will complain just for the sake of complaining without actually doing some research or providing proper feedback to new features.  It seems telus has listened and provided a warning, but just not for all situations, yet..

kvwah
Friendly Neighbour

This is a miserable feature that is tricky to avoid inadvertent use. Heaven forbid that you see something you want to watch again and you make the mistake of rewinding too far... you'll be cursed with not being able to get back to where you were (or to live TV) other than by changing channels and changing back to get to a live feed!

 

Shaw Gateway does not disable your ffwd or rewind. It allows you switch back and forth between up to 6 live feeds with full, non-punitive, rewind/ffwd capabilities on ANY of your TVs.  A much more pleasant way to use the full capabilities of your PVR.

NFtoBC
Community Power User
Community Power User

@kvwah wrote:

 

Shaw Gateway does not disable your ffwd or rewind. It allows you switch back and forth between up to 6 live feeds with full, non-punitive, rewind/ffwd capabilities on ANY of your TVs.  A much more pleasant way to use the full capabilities of your PVR.


But does it allow you to watch any of those feeds back to the beginning of the show even if you came 45 minutes late?

Similarly does it allow you to choose a seventh feed and watch it from the beginning even though you came large to the show?

 

 

NFtoBC
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I agree, I wish the bar would be a different colour depending on when you joined the channel and it's being stored locally to rewind too.
Right now it's just one green bar where you have no idea how far back you can go unless you know of exactly when you joined live. If say green section of the bar would be the part you joined forward so you know how far you can go back then red part of the bar would be where once you rewind to that point you'll go into this restart functionality.