Fast Forward disabled by broadcaster message

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LB123
Resident

I pause live TV then when I try to fast forward I get a message saying "fast forward disabled by broadcaster". Anyone else getting this message?  Also getting a message that I need to watch the show by a certain time etc.???

 

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Community Power User
Community Power User

That is usually found on shows that give you the option to start watching from the beginning if you missed the start. The restrictions about fast forwarding are put in place by the broadcaster which is why you see that message on screen. It will tell you when you restart a program.

 

See: https://www.telus.com/en/bc/support/article/optik-restart


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Foonus
Advisor

@LB123 wrote:

I pause live TV then when I try to fast forward I get a message saying "fast forward disabled by broadcaster"....


Telus recently added this feature to select channels in several cities.

I expect that as they expand the service to include more channels that (smart) users would move from program to program and use the watch from start feature to skip the annoying commercials... who in their right mind wouldn't.

 

The broadcasters fear it would be too much revenue loss from commercials so find a way to force Telus to not let you do it or will not provide them with the content.

 

Typical profiteering, however ironic that you posted this today as YouTube is removing their forced 30 second advertisements as they have angered very many users.

Really does suck for Telus and other providers though, they try to give you new features and even they are restricted by these huge profit hungry companies. Even YouTube sees they are losing views there and did away with it, sadly Telus' providers don't allow them that option, so the "skip commercial" feature is left only to Kodi and Plex ... and that's terrible for telus Optic TV sales.

Budlat
Resident

Just ran up against this.  I've about had it with telus....

Community Power User
Community Power User

@Budlat wrote:

Just ran up against this.  I've about had it with telus....


Why? It is the broadcaster -- the owner of the copyright that is deciding this process, not the delivery conduit (Telus).

 

While we as consumers might like to view advertising-free programming, someone has to pay for it. The lack of eyeballs on the ad lessens the value to the advertiser, dropping the rates which the broadcaster can charge, lessening the opportunity to bring the programming you want to watch. Vicious downward spiral.

 

NFtoBC
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Red1
Resident
Telus sold us the pvr saying we could pause rewind and fast forward live tv. In the commercials they even used sporting events. We where sold the rights to do that and that's been taken away right out from underneath us disguised as a restart feature. I'm not sure where this started, telus wanting too add this feature and broadcast companies imposing this as a provision. Or if broadcast companies where upset that a consumer could bypass advertisements. I pay for the channel I payed for the pvr. It's one of the two reasons I still pay for tv. The other is not too feel bad about a plex account and an internet tv box. I can get over the second real fast. This could be the finishing nail in a dieing technology. The real truth of the matter is I can build a better tv entertainment service with my home computer, my internet service and a 60 dollar raspberry pi and completely ad free.
Community Power User
Community Power User

If you arrive late to a show, and re-start it from the beginning, you are not watching live TV. You are not forced to use this option; you can watch TV in the same fashion you did previously. This is just one further choice. You also can't skip the ads on live TV, as you can't move ahead of the programming.

NFtoBC
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Red1
Resident
That isn't what I'm referring too if I pause live tv with no restart I can't FAST FORWARD. That isn't the same at all. I've already cancelled my tv service I encourage everyone else too do the same. When it comes too 30 sec ads on YouTube i don't watch the video and others obviously have done the same that message was clearly sent as they've removed them. The same message should be sent here.
Here's a link too a fully built tv box for sale on Amazon for 82.99
https://www.amazon.ca/dp/B01MYXVZRV/ref=cm_sw_r_cp_apa_RGN6ybXT874N9

If your more tech savvy you can build your own out of a raspberry pi for more info on that check out the subreddit r/raspberry_pi
https://www.reddit.com/r/raspberry_pi/
Even with some digging on the internet one can find streams of sporting and other live events.
Telus tv sucks now and is almost all the way too obsolete thanks
Community Power User
Community Power User
Let's compare apples to apples. Not pirated content...

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Community Power User
Community Power User

@Red1 wrote:

If your more tech savvy you can build your own out of a raspberry pi for more info on that check out the subreddit r/raspberry_pi
https://www.reddit.com/r/raspberry_pi/
Even with some digging on the internet one can find streams of sporting and other live events.


There are few people who have the interest to build a TV player device using a Raspberry Pi. Most consumers want a simple to use product allowing them to watch what they want easily, and without lots of maintenance and contortions. For some cord cutters, OTA TV is fine. Some of us have no local OTA, since DTV came into being.  Further, just because one can do something, does not mean they will. I used to change my car oil; not so much anymore.

 

NFtoBC
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SmokeJV
Advisor

I just tested it while watching the World Curling Championships. I was recording it but I started watching on another TSN feed. At 7:36pm is when I started at that channel, at around 7:40pm I was able to rewind and fast forward back to 7:36pm. Once you go further back then 7:36pm you get into the whole restart feature. 

So when you start watching a channel, it will save from that point forward in its memory for normal pausing/rewinding/fast forwarding. If you go further back it automatically goes to the restart feature which disables fast forwarding. Now it would be nice if on the progress bar it would show the starting point of the time you started watching that channel so you know how far you can go back. 

So I'm guessing the frustration is people are going too far back when rewinding. 

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Monte10
Resident
I feel the same as the previous poster. This feature has got me tipping over to looking for a new provider and i have been a telus customer for many years. I wanted to rewind a few minutes and it automatically told me that this would restrict my fast fwd function. I DID NOT USE THE RESTART FUNCTION ALL I DID WAS REWIND...and to clarify i did not "rewind too far" it happens in the middle of a movie even if you rewind only 2 minutes BUT here's the kicker it only happens with movies or tv shows that have commercials. I have done this on purpose just to make sure and it happens everytime!!! it still took my functionality away. If i want to rewind a few minutes that i missed when the phone rang i sure don't want to have to go through watching commercials again. This is the worst feature i have seen so far and i have been a very long term telus customer. Why not give us the option to disable that feature. Not much point in having a pvr with the ability to pause rewind and fast forward live tv if its just been taken away.
Red2
Resident
Your right Monty the worst 'improvement' in 10 years of being a customer. After 3 hours over 3 days on the phone with technical support they finally decided it was my pvr not working so they sent a tech a new router and a new pvr replaced my entire system said I should be able too maintain my pvr functionality now However on certain channels i can not pause the tv return and fastforward. Its nice too hear an opinion not payed for by telus telling us this is what we wanted or that your problems are isolated . as it turns out if they don't like what you say here they ban you had too start another account lol everything starting too make sense now about the people here at telus
Community Power User
Community Power User

@Red2

   Your behaviour would need to be outside the bounds of the Neighbourhood guidelines on multiple occasions, and you would receive warnings before being banned. You might be unceremoniously be banned if you spam the fora with completely unrelated material, but no one has ever been banned for posting contrary information to Telus' ideals.  There should be no need to create fresh credentials.

 

NFtoBC
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das75
Resident

Well Telus is truly awful. Just moved over from Shaw and this is my first night using the PVR and it's bizarre not being able to fast forward. 

 

With Shaw could toggle back and forth between multiple channels and rewind and fast-forward without issue.

Calgary
Resident
This is the worst feature ever. If I want to watch a show in the first place I am going to pvr it so I don't have watch **bleep** commercials. So why the hell would i want to use this option.. versus pvr and skipping through commercials. Once my contract expires with Telus I'm doing Netflix and nhl tv.
Community Power User
Community Power User

You do realize that there is nothing forcing you to use that restart feature right? The PVR works like it's always worked. Nothing new there. Restart is designed for shows where you didn't set the PVR in advance and still want to watch it.


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Calgary
Resident
Community power user you are incorrect. Once you hit rewind it disables your ability to fast forward. It's almost like this "option" was set up to make sure you would have to watch commercials. Bad if your trying to watch a sports game, rewind to watch a highlight and then get forced to turn to standard definition viewing to turn of this god forsaken feature. I've never had complaints about Telus. So if this is bad enough to annoy me, this is gonna piss off most of your customers
Community Power User
Community Power User

Calgary wrote:
Community power user you are incorrect. Once you hit rewind it disables your ability to fast forward. 


This is NOT my experience. Today I selected a program, and let it run a while. I could rewind and fast-forward as much as I wanted, as long as I did not rewind past the time I started watching, at which point I received this notice:

IMG_1894.JPG

As long as I did not go past this point, my ability was as before.

 

I was also able to pause live TV, and skip forward, skip backward, fast-forward and rewind, up to the point where the live broadcast is truly Live!

So my PVR works as before, and the rewind feature works as always, unless I either chose to watch from the beginning, OR rewind beyond where I started to watch.

 


 

NFtoBC
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GlobalSucks
Neighbour

Seems that the problem is the "Shaw/Global" mind-control corporate strategy. Telus is a competitor to Shaw, so they're screwing with Telus customers. The solution is to NEVER watch anything on Global and let then know why you are not buying into their bullying behavior. Shaw/Global is stuck in the "punish the customer" era where there was no competition and they could pull this crap. The Shaw brothers, among the highest-paid executives in Canada, have always had utter and complete contempt for their customers.  To them, your time has NO VALUE, so they're happy to waste it by making you watch their programming from the beginning and forcing you to miss something if you have to go to the bathroom or want to go back to clarify if someone said something or not.  They're disdain for their customers is why you can't simply rewind a bit and re-watch something that may be interesting or unclear. Blame them, NOT Telus.  Most decent programs that air on Global are available "elsewhere", in a format that values your time and interest.

I don't watch ANYTHING Global anymore because of this and their advertisers are the losers.  The Shaw brothers will only pay attention when their numbers begin to fall due to their contemptible behaviour.