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Facebook Loading Problems

CRTurtle
Just Moved In

‎11-30-2015 11:44 PM

Both my husband & I have Apple computers. When we were with Shaw we never had any issues having Facebook load. We changed to Telus and now neither of us can get Facebook to load in the evenings. We type in (or use bookmark) www.facebook.com and it loads about 25% and that is it. It will load during the day most of the time. I took my computer to work and had no issue with Facebook loading at all. No issues with any other sites. Any ideas? Thank you.

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Telus_Tech
Advocate

‎12-01-2015 12:04 AM - edited ‎12-01-2015 12:05 AM

@CRTurtle


Hi,


Sorry to hear that you are experiencing trouble accessing Facebook.


Have you tried different browsers?

Have you tried clearing out your cache and cookies?


Usually doing the above 2 things can solve the problem.


Let us know if it works.


Also, try visiting Facebook on a smartphone or tablet in the evening and see if it occurs again.


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For more info or to chat with one of our support reps please visit us at: www.telus.com/chat
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NFtoBC
Community Power User
Community Power User

‎12-01-2015 12:34 AM

Weird. I've experienced slow loading, or stoppage on some sites at times, but none as consistently you describe. You could try changing the DNS server info in your gateway, and see what happens. Many folks recommend 8.8.8.8 (Google), others OpenDNS

NFtoBC
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