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Error in contract length

buckycat
Ambassador

I was looking through my account online yesterday and noticed that the end date on my two year commitment was wrong. It stated the end of my contract was May 15 2020 even though I signed up June of last year. Contacted Telus by phone and they said that my contract was up June 15 2019. I had the agent email me with the correct date for my records. Everyone might want to check to make sure the info is correct and if it isn't get an email with the correct date. I checked my account online today and it hasn't been corrected with the actual date or early termination fee.

1 ACCEPTED SOLUTION

My comments were more to advise people to check to make sure that the information was correct on their own accounts.

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3 REPLIES 3

buckycat
Ambassador

Still hasn't been correct online.

WestCoasterBC
Community Power User
Community Power User
The neighbourhood doesn’t have the ability to correct any errors on your contract. You’ll have to reach to Telus via Facebook, Twitter or call in and have it corrected with a rep.

Generally it can take 48-72 hours for corrections to appear online.

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My comments were more to advise people to check to make sure that the information was correct on their own accounts.

View solution in original post