Email not coming in

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MJ96
Resident

There is definitely a problem. I noticed last night I lost all my emails prior to Jan 9, 2019. I called Telus and they didn't seem to really care as the rep felt that I likely deleted them without realizing. I googled outlook issues and it just so happens that a virus hit the UK hard yesterday which affects email outlook accounts. It is called Goner. It is sent in an email with Hi in the subject line and in the body "I found this screen saver I thought you would really like....." I remember getting that email and I did not click on the link. I did have a Microsoft popup saying my windows was not compatible with my processor, click here to learn more. I am guessing now that that is the issue as I did. I just got a new hard drive and thought it had something to do with that. The serious issue here is it wipes out your anti virus files making you vulnerable down the road. Canada is not saying much on the subject as of yet.

Community Power User
Community Power User

@MJ96 

   A user downloading a virus to their computer is entirely unrelated to the concerns raised in this thread about Telus' email servers not working properly.

 

If your computer has been infected, you should take the necessary steps to replace your anti-virus, and repair your operating system.

 

NFtoBC
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kvouri
Resident
What is happening with the Telus email server I’m not getting any emails and I can’t send an E transfer or except one tell us please update us
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BigBen121
Coach

@kvouri wrote:
What is happening with the Telus email server I’m not getting any emails and I can’t send an E transfer or except one tell us please update us

You might want to look at the thread bleow this one. Email has been down for some of us all day . THere is an outage