It is so weird how Telus did this to me.
Got internet $135 - three mobile lines with data $85 + $55 + $55
I was told that I will get whatever discounts on the internet ( That I got ). For mobility my first bill had no discounts applied. I was told I will get $20 off + $10 for each line, that is a total of $40 on my bill in discount.
When I called the Telus rep told me it will be applied on the second or third month! Not right away. WHAT! I told him that does not make sense, I was told when I get a line I will get these discounts, I can understand that the discounts might be reflected later, but not applied on my first two or three bills???
I asked to escalate, now I am on hold for 2+ hours.
I am willing to pay more now for other providers and not deal with this crap.
@Gabrile Any of my dealings with Telus i ask for an EMAIL stating what they are with contract length. Then i respond back on the EMAIL. you get a return option on the mail
My experience is discounts are applied in the first FULL month after you make changes. The period between when you make a purchase and your assigned billing date is usually not a month, and if really close to the end of your billing period may await the NEXT following month to be applied. So yes, the apparent second or third month.