05-23-2018 11:12 AM
05-23-2018 11:23 AM
If you want a direct answer about the cause of the issue, call Telus directly and find out the specific reason the service had been suspended.
There is usually a very short list of things that would cause a service to be disconnected though more often than not it's related to unpaid bills. Was the person that was using it the one paying the bill? If you have eBill set up, you will not receive physical bills. Check your recent statements to see if there were arrears or warnings contained within them.
05-23-2018 11:39 AM
In addition to the information contained on the PDF version of an e-bill, Telus usually calls and emails the owner of a home services account using the account information. Thus they will phone the landline if one exists, and send an email to the Telus.net email address of the account holder. If the account owner has no landline, and does not use the Telus.net email service, they may not receive all notifications of issues related to disconnection.