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Connect app says “can’t connect to your modem”

Owenwg22
Just Moved In

I’ve been trying to see what devices are connected to our wifi, change the name and password or even just try and see what the connect app offers with our wifi. I’ve tried rebooting it deleting the app and reinstalling it and even restarting my phone and nothings working. It keeps saying “can’t connect to your modem” I have got it to change the name by clicking the plus in the top corner on the app and basically going through the installation procedure but still says can’t connect. Anyone had this issue or know some ways to fix it?

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