Component cables not working

[MandyMac]

Hello.

I'm using the red, green and blue component cable for my Telus cable box. Nothing is working or showing up. I have tried resetting everything, turning the cords around... Everything works when I use my hdmi cord. But I don't want to use the hdmi cord anymore.

Why could this be happening? I'm not overly familiar with component cables, especially these coloured ones. I am pretty sure they are the ones Telus sent me a few years ago when I was having hdmi problems. Now they won't work

[WestCoasterBC · Accepted solution]

End users can’t “login” to the boxes. Only Telus has access to the backend. Whether or not it can be “active” you would have to call Telus and see.

[NFtoBC]

Is it the same set top device as you had originally?

Is your TV set to component video?

[MandyMac]

No different cable box. Yes the tv is set to it. The tv popped up a message asking to use them, I had to hit ok.

[NFtoBC]

Which Cable Box? I seem to recall a post from a while ago indicating some had the output connectors, but they were disabled.

[AGB1]

Hi. I'm having the same issue with the component outputs.

I just got the new UIW8001. The installer gave us the mini-DIN breakout connector with L+R audio, composite video, and component video. The composite video works fine but the component outputs are "off". I checked the output pin "Yu" (green) at the back of the box using an oscilloscope - no signal. To confirm I had the correct component I am able to measure a Yu signal from my iPad.

 I was on "Chat" with Telus and they didn't have a very good response. The support guy just said the component outputs are not active. I asked if he could connect remotely to change the firmware settings but I don't believe the guy knows very much. He also said to buy a HDMI-Component adaptor. Not acceptable. So, does anyone know how I might "login" to the PVR to change the component output setting to "active" or something?

[WestCoasterBC · Accepted solution]

End users can’t “login” to the boxes. Only Telus has access to the backend. Whether or not it can be “active” you would have to call Telus and see.

[rc]

I suspect the HD component video output has been disabled to satisfy hollywood's copy protection requirements.

https://www.consumerreports.org/cro/news/2011/02/goodbye-hd-component-video-hollywood-hastens-the-an...