I am a long-time and mostly-satisfied Telus Optik customer. The primary ongoing annoyance I run into is with my on-screen guide. I subscribe to only a few of the channel packages. I have set up my Guide (on two TVs) to display only the channels to which I subscribe or which I actually use. Mostly this works well. However, Telus is constantly "pushing" channels to my guide. These are often information channels, PPV channels, and even sometimes diversity channels in languages I could never hope to understand. The most annoying of these channels happens each Christmas season, when I suddenly find my Guide showing the Santa Tracker, which Telus prevents me from deleting until they feel the season is well past.
I often find several new channels a week displayed on my guide. So, for two televisions, I have to walk my way through the settings menu on each, deleting these unwanted Items. I have grown to treat the practice as equivalent to weekly household dusting. But it is annoying. Frankly, I cannot recall a single instance in which a "pushed" channel has caused me to want to make use of it going forward.
Surely there ought to be a setting where I can do the equivalent of lock my on-screen Guide?
I would not be unhappy to receive an email notice once a month to tell me what Telus is promoting. But can we not find a way to allow me to control my own Guide?
Do you have your guides set to All Subscribed? Or custom lists you created yourself? If it is a pure custom list then you raise a pretty good point. I wouldn't be surprised if this hadn't occurred to the product team how annoying this could be when new channels appear on custom lists automatically. All Subscribed will always update with new things are available but a custom list shouldn't be that flexible if the customer has a set list they want to see.
If you are using custom lists and this is happening, I would drop an email to email@example.com and let them know. Definitely something they should look in to.
So, after sharing essentially the content of my note from above, the following is the 'response' from Telus, through, TVFeedback@telus.com. Which perhaps raises yet another frustration -- the rapidly increasing use by Telus of automated 'responses'. At the very least, it makes one hope for the rapid development in the future of artificial intelligence, if only to get an intelligent automated response.
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I do understand the annoyance of the extra channels you have to always delete. It only takes a min to get rid of them. I like the KISS of my guide as well. But it’s something I just live with after all these years.
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I was not suggesting that the firm ought to reply to all email messages. I am not sure that a machine reply to a customer inquiry such of mine qualifies as an an 'acknowledgement' in the conventional (human) sense of the word.
But, I guest at least the machine response was not completely patronizing.