Cannot add new email box... keep getting error message.


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Whenever I go to my account and click "add new mailbox" I get this error message: 

"Unfortunately, we were unable to process your request. Our site is currently experiencing technical difficulties.

Please try again later or chat with a TELUS agent now for assistance.

We sincerely regret any inconvenience this may have caused and thank you for your patience and understanding."

I have attempted several different times on different devices. (laptop, mobile, desktop computer, etc.) It just won't work... 

Contacting Telus is no easy task.. whenever I call there is a massive wait time... Is there any other way I can fix this? 

Community Power User
Community Power User
It worked fine for me. It did give me the following message after the account was created:

Thank you for your online request. We are currently performing a system upgrade and response times may be higher than normal. We regret any inconvenience and thank you for your patience.

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