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Cancellation of internet with a credit balance

jordk
Just Moved In

I recently cancelled my telus home internet due to moving and not needing it anymore. When they sent me my last bill it showed and outstanding balance so i paid it via online banking. A month later i received another ebill saying that i have a credit balance from over paying. I no longer use Telus services and would like the credit reimbursed to my bank account because it is useless sitting in my Telus account. I would phone and ask but it takes so long to get a representative and they are never able to provide me with clear answers. Does anyone know if it is possible to be refunded my credit balance?

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Sure, just send the invoice with the credit information back to Telus with a request to refund the balance. They will send you a cheque.

 

NFtoBC
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1 REPLY 1

NFtoBC
Community Power User
Community Power User

Sure, just send the invoice with the credit information back to Telus with a request to refund the balance. They will send you a cheque.

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post