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Cancel brand new service agreement - not past the 10 days yet

K_E
Just Moved In

So I've tried twice to cancel a service agreement (that I didn't sign) by calling Telus - I never receive a confirmation email that I cancelled (even though I am promised one). Do I have to submit something in writing? And where am I supposed to mail it if I am?

 

And WHY does Telus say they'll cancel it over the phone - and then NOT cancel it? I am baffled by this.

2 REPLIES 2

NFtoBC
Community Power User
Community Power User
I have always waited on the phone until the promised email arrives. Do you have the name of the CSR you spoke to, and the time(s) of the call(s)? You should be able to claim cancellation based on that.
NFtoBC
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K_E
Just Moved In

Thank you! That is a good idea - it did occur to me to wait for the email but I had been on the phone for about twenty minutes by then and I had phone fatigue. When I call again tonight, I will do that. I cannot recall the name of the CSR but I do have the times for both calls so that will help as well. I am frankly shocked at the sheer effort I have to put in to cancel this. Oh well, lesson learned.