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Can the T1200H be used for Internet 25?

PaulBC
Neighbour

I just had Internet 25, Optik and phone service installed last week, and was surprised to get a V1000H modem/router.  My in-laws had Internet 15 and Optik installed 2 months ago, and received a T1200H.  When I saw that their T1200H had a bridge mode, that was one of the major reasons I decided to switch over from Shaw.


I would like to swap the V1000H for a T1200H for the port 1 bridge mode feature, but I was just told by Customer Care that a T1200H would not work with my Internet 25 service. I was told I would have to upgrade to Internet 100 to get the new device.  That does not seem correct.  


Can anyone confirm that they have a T1200H with Internet 25?

3 REPLIES 3

NFtoBC
Community Power User
Community Power User

Yes, I had the T1200H with Telus 25. You may be able to get one by politely asking, mentioning your need for the bridging option. 

NFtoBC
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PaulBC
Neighbour

I did exactly that, but I think the CSR was confusing "bridging" with "bonding".

NFtoBC
Community Power User
Community Power User

Then I suggest another call in the hope of getting a sympathetic CSR. 

NFtoBC
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