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Call wait times
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04-20-2017 03:23 PM
I have been on hold to speak to someone for over an hour. This is ridiculous. Why is your customer service so bad?
32 REPLIES 32
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12-31-2017 07:01 PM
What # do you use to text message
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01-01-2018 07:55 PM
No number, just text Telus and you will see
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12-31-2017 02:17 PM
They are only aggressive when getting customers to subscribe. Once you're a subscriber frustration sets in. The Chat feature is only a come on. Besides the wait times they will only direct you to a contact number for support and then another wait time is on the horizon. What a frustrating experience to be a Telus subscriber.
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12-22-2017 05:19 PM
Just tried your link and that says that it is unavailable!! Never have any problems with Telus Home Services. Starting to thing that Telus Mobility is very poorly managed!!
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12-28-2017 05:20 PM
Yes I tired that I clicked on link and I doesn’t work
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12-31-2017 01:46 PM
Same thing. Chat will give you The Support number to call. Then the waiting begins and frustration sets in.
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01-02-2018 01:09 PM
I chatted with one on the computer.. then it disconnected when i tried to access my bill to answer a question. never heard back from them even though they had my phone number. Telus is literally making me lose my mind.
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01-02-2018 02:34 PM
See that would be great except for the fact your agents can't help with Web orders.. Well except for the web orders department who you can
1) Email (4-5 day wait)
2) LEave a voicemail (2 day wait)
3) Stay on the line and hope and prey (currently 1hr15m)
All because Canada post lost my order and for some g*d forsaken reason No one at telus but the Web order team can open an investigation with Canada post
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12-18-2017 11:17 AM
I have been on hold for 1 hour and 39 minutes now and still counting. I have been taking screen shots of my phone just to report the final time later. This is ridiculous considering I came to Telus for professional service.
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12-18-2017 12:01 PM
Were you not given an option for a callback? I had to call the other day and was given that option and had a callback in less than half an hour. I've been with telus six months and each of the 3 times I've called I was given that option.
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12-18-2017 01:28 PM
Telus now has the text messenging in place. I've used texting a few times and was able to resolve my problem. They don't always reply immediately but do get back to you.
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12-23-2017 09:07 PM
Same with me. More than an hour waiting and listening to the
dreadful music. Surely there are better ways to serve customers
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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