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I chatted with one on the computer.. then it disconnected when i tried to access my bill to answer a question. never heard back from them even though they had my phone number. Telus is literally making me lose my mind.
See that would be great except for the fact your agents can't help with Web orders.. Well except for the web orders department who you can
1) Email (4-5 day wait)
2) LEave a voicemail (2 day wait)
3) Stay on the line and hope and prey (currently 1hr15m)
All because Canada post lost my order and for some g*d forsaken reason No one at telus but the Web order team can open an investigation with Canada post