Call wait times

[Darlene1]

Telus now has the text messenging in place. I've used texting a few times and was able to resolve my problem. They don't always reply immediately but do get back to you.

[SimonA]

Why is there no call back...even Telus home services has this...Telus mobility must be very poorly managed!!!

[SimonA]

Just tried your link and that says that it is unavailable!!  Never have any problems with Telus Home Services.  Starting to thing that Telus Mobility is very poorly managed!!

[Laws]

Same with me. More than an hour waiting and listening to the

dreadful music. Surely there are better ways to serve customers

[Rick7]

Yes I tired that I clicked on link and I doesn’t work

[QmanX]

Same thing. Chat will give you The Support number to call. Then the waiting begins and frustration sets in.

[QmanX]

They are only aggressive when getting customers to subscribe. Once you're a subscriber frustration sets in. The Chat feature is only a come on. Besides the wait times they will only direct you to a contact number for support and then another wait time is on the horizon. What a frustrating experience to be a Telus subscriber.

[QmanX]

Really? They will only tweet you a number to contact for support! What Active?

[Darlene1]

What I did after a few frustrating weeks was I used Text Messenger, explaining how long it takes to get through on phone. Then explained my problem. I received a quick response and my problem was fixed. Failing that, there is a form you can fill out to escalate your problem. I can't remember how I found the form, but google it. Hope this helps.

[Craig13]

What # do you use to text message

[Darlene1]

No number, just text Telus and you will see

[ah03hr]

I chatted with one on the computer.. then it disconnected when i tried to access my bill to answer a question. never heard back from them even though they had my phone number. Telus is literally making me lose my mind.

[rjaap]

See that would be great except for the fact your agents can't help with Web orders.. Well except for the web orders department who you can

1) Email (4-5 day wait)

2) LEave a voicemail (2 day wait)

3) Stay on the line and hope and prey (currently 1hr15m)

All because Canada post lost my order and for some g*d forsaken reason No one at telus but the Web order team can open an investigation with Canada post