Wait times???? I only wish. They say on the hold message that they know our time is valuable and someone will pickup as soon as they are able but what gets me is ...if they KNOW our time is valuable...why is there no hint of a wait time??? I want to know how much time they are going to waste of my "valuable time". Also why is there no "call back" feature? I just want to upgrade my mobile phone but have a couple questions but i am getting ready to dump telus and go elsewhere just because i can't talk to someone. I am in chat AND on hold. Almost done here.
Too late already posted complaint to CRTC and also asked why no unlimited plans in Canada - Canada has worst mobile service and rates in the Western world..... Sorry my post times vary as well! Tried your link it didn't work.......
Just a note: the wireless code does not apply to the issues you wish addressed, so you may not receive an answer from the CRTC at all on those issues.
I normally prefer the chat option but i have been experimenting long wait time as well before I get connected. the last time there was more than 30 people ahead of me and gave up after 3 hours.
The link for chat doesn't work. I have been trying to contact support for three days, to no avail. Wait times are ridiculous. My lan line phone ...the battery dies after an hour on hold. Do I actually need to purchase another phone for a stronger battery just so I can be on hold for over an hour? Not acceptable.
On your computer visit https://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us there is a Live chat bottom right corner of the page. Enter your name, existing customer and the area of support. I just tried it an was instantly connected to a CSR rep. Guess luck of the draw.
Thank you for your help, but I tried this and it directs me to a page which does have the chat feature, but nowhere to click, ie botyom right corner. I did, however complete and submitted a customer support online form. Thanks again for the help.
Your link doesn't work.
I too am sitting on hold.
Perhaps instead of telling people to call at different times of day (that are likely inconvenient for them), Telus could look at their call volume patterns and staff accordingly.
What I did after a few frustrating weeks was I used Text Messenger, explaining how long it takes to get through on phone. Then explained my problem. I received a quick response and my problem was fixed. Failing that, there is a form you can fill out to escalate your problem. I can't remember how I found the form, but google it. Hope this helps.