Call control interface is broken on telus.com and the My Telus app

[mckel]

Can anyone access preferences or add a number in their Call Control interface?  When I click "+ Add a number" the panel goes blank.  The preferences panel has no content.  I've tested in Firefox, Chrome, and Edge on two different computers.  And I get the same results on the app.  

How does this get communicated to the Telus web development team?  Chat never works.  Twitter/X response is pathetic.  Calling in gets agents who are clueless.

[Nighthawk]

Using the iOS version of the MyTelus app, yes, I can add a number to the call control list manually.

I tried with Chrome on Windows and was able to access MyTelus and call control. Was able to add a number and remove a number successfully. The Preferences tab gives me a message about sending callers to voicemail but that I'd have to call Telus to add that feature. Other than that, there are no other options under preferences.

[mckel]

Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through.  Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache).  So I think this is an issue based upon the servers or content delivery network serving web pages.  It might be affecting BC or west coast users.

[mckel]

Working again as of today.