Call Back Feature
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11-15-2022 05:27 PM
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call back
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Support
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Telus support
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11-17-2022 05:36 PM - edited 11-17-2022 05:48 PM
Thanks so much for flagging this, @JayKob. We'll forward this feedback to our stakeholders for investigation.
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12-16-2022 03:53 PM
The call back requests I press "1" to accept the call. I press "1" and it claims no button was pushed and hangs up. Has happened 2 times now. What is a user supposed to do here!
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12-16-2022 04:22 PM
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12-16-2022 05:19 PM
Thanks for following up - it's important feedback that will help us improve 🙂
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03-12-2023 05:17 PM
Telus Call Back feature does not work on my iOS cell phone either. Call back goes straight to voicemail. No ringing. Not shown as a missed call either. It hasn't worked with call backs from any department with Telus for a few years now. I've complained, and still it does not work. Have to use landline for call backs to reach me. Telus needs to fix this asap. Not everyone has a landline.
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03-13-2023 12:17 PM
Would you, by chance, have Call Control enabled? Call control is highly effective but there is a caveat in that call back systems are not able to circumvent it.
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03-13-2023 01:07 PM
Call control is a feature with landline phones. Landline is fine for call backs.
Call backs from Telus should work both with cell phones & landlines.
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03-13-2023 01:17 PM
Call control is available for mobile as well. I've hyperlinked an article about Call Control for mobile in my previous post which walks you through how to manage it (and check to see if it's enabled on your line).
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03-13-2023 01:34 PM
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03-13-2023 02:12 PM - edited 03-13-2023 02:13 PM
For what it's worth, I have Call Control enabled on all my lines. Whenever I receive a callback from TELUS, it's successfully passed-through Call Control with a Result of something like globally accepted/allowed.
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03-12-2023 05:29 PM - edited 03-12-2023 05:29 PM
I have the number that shows on the CID saved in my contacts. I've had no issue with callbacks previously. However, I was supposed to receive a callback Saturday morning that I didn't think was even attempted as my phone didn't ring.
Later, I noticed in the call logs that there were a few calls, but they're marked as "Blocked by Phone" though. I have a Samsung Galaxy Z Flip4, and assume that Hiya is blocking TELUS as a spam call, even though it's saved in my contacts.