CHBC Kelowna

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Resident

Why do we have to be in the Kelowna or Vernon geographic zone to get CHBC Kelowna? We are 45 minutes away from Vernon in Salmon Arm and are connected to the Kamloops feed. Why  are we connected to the Kamloops feed when we are closer to Vernon?


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TELUS Employee
TELUS Employee

Hey,

 

It all has to do where the central office is situated.  That's why the feed is not CHBC Kelowna.

 

Hope this helps you!

 

H_D

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Resident

Why go to the trouble of installing fibre optics in a whole city without finding out what the needs of the residents are. Many of my neighbours are upset that we no longer receive CHBC when we used to get it on Shaw.  The Weather Network also now gives us Kamloops weather. Because of the distance, our weather is often very different than Kamloops and is a very different climate to start out with.

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TELUS Employee
TELUS Employee

Hey,

 

It all has to do where the central office is situated.  That's why the feed is not CHBC Kelowna.

 

Hope this helps you!

 

H_D

View solution in original post

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Most Helpful
Resident

Why go to the trouble of installing fibre optics in a whole city without finding out what the needs of the residents are. Many of my neighbours are upset that we no longer receive CHBC when we used to get it on Shaw.  The Weather Network also now gives us Kamloops weather. Because of the distance, our weather is often very different than Kamloops and is a very different climate to start out with.

View solution in original post

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TELUS Employee
TELUS Employee

Hey,

 

No get a stable connection for Optik TV you need to be in a certain distance of a central office, so unfortunately to get you the best fiber connection, the company had to choose a location for the central office that would be outside of where CHBC is geographically offered to customers.

 

H_D

Resident

We already pay super high prices for our TV/internet service.  We should be able to get local CHBC TV.  We no longer get local news, weather or events, which is ridiculous because we only live in West Kelowna.  What are we paying for???!!!