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Unfortunately Chat does not work on mobile, just computer. My suggestion, if you do not get through now, is to try contacting Telus’ social media team, who can assist you with your questions. Please reach out to us via Facebook Messenger or Twitter by tweeting @telussupport. There is a $45 reconnection fee, which you may wish to have on your account in advance of contacting Telus.
It's too bad every company doesn't run like Amazon, but they can't. Most companies, telecommunication or otherwise, are slammed--understaffed and overworked. Try this--open your email to 10,000 messages and see how fast you get through. Not an exact comparison, but it gives an idea of the load some company reps have every day. A customer is one person waiting for one of a dozen reps; a company rep is one person working through thousands of customers. Feeling ignored is frustrating; make yourself a drink (I favor spearmint tea ), be persistent, and wait. It's all you can do.
Feeling ignored is frustrating; make yourself a drink (I favor spearmint tea ), be persistent, and wait.
I've found apple cinnamon tea works well for that as well.
Allow at least 90 minutes to speak to someone and another 30-45 minutes to get to someone that had a faint hope of helping.
TELUS doesn't give a crap about you or customer service, so it's best to just accept it and sit on hold.