My appointment has been cancelled yesterday. Your employee was supposed to show up from 5 to 7pm. He called me at 7pm saying that he had a customer booked last minute, and that he will not be able to come for me. (I had the confirmation of the appointment at least 3 times, 1 email and 2 voice messages). This is unacceptable, as I am usually working until 6pm and took 2 hours off, just to make sure to be home when your employee will come for the installation. He is supposed to come today but I will not be available before 6.30PM at the earliest. I will see if this time your employee will show up...
I would like to make a complaint and ask for a financial compensation for the inconvenience that I am currently experiencing.