Anyone successfully cancel their weborder?

[TimBitDonut]

Has anyone successfully canceled their online order by call or email?

The item I ordered hasn't supposedly shipped yet.

I will trying calling during the weekday 1-866-488-2709 since apparently they have no support for online orders.

[DanR · Accepted solution]

Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.

[NFtoBC]

The web store is the only point of contact for orders. The other support options aren’t connected to the store services.

[DanR · Accepted solution]

Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.

[TimBitDonut]

Hi DanR,

What is the difference between weborders@telus.com and telusorders@telus.com?

[DanR]

Both of those addresses work in fact, and will reach the same team!