Anyone successfully cancel their weborder?
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Has anyone successfully canceled their online order by call or email?
The item I ordered hasn't supposedly shipped yet.
I will trying calling during the weekday 1-866-488-2709 since apparently they have no support for online orders.
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Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.
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The web store is the only point of contact for orders. The other support options aren’t connected to the store services.
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Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.
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Hi DanR,
What is the difference between weborders@telus.com and telusorders@telus.com?
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Both of those addresses work in fact, and will reach the same team!