Anyone successfully cancel their weborder?

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Resident

Has anyone successfully canceled their online order by call or email?

 

The item I ordered hasn't supposedly shipped yet.

 

I will trying calling during the weekday 1-866-488-2709 since apparently they have no support for online orders.


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Community Manager
Community Manager

Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.

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Community Power User
Community Power User

The web store is the only point of contact for orders. The other support options aren’t connected to the store services.

 

NFtoBC
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Most Helpful
Community Manager
Community Manager

Hi TimBitDonut, you can also send an email to our Web Orders team at weborders@telus.com. Include your order number and request that it be cancelled. A member of that team will confirm cancellation within a couple days.

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Resident

Hi DanR,

 

What is the difference between weborders@telus.com and telusorders@telus.com?

Community Manager
Community Manager

Both of those addresses work in fact, and will reach the same team!