4k box freezes when I go to PVR and hit 'play' - have to reboot to watch PVR recordings

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Neighbour

I recently noticed that when i go to watch my recorded show in the evening the 4k pvr freezes when i click on the play button. If i leave it, the box will unfreeze after about 20-30 seconds and i can continue watching live tv just fine, but if i try to watch any recordings the same freeze up happens. 

If I reboot the box and try again pvr playback is normal.  What's going on here? I dont want to reboot every time i want to watch a recording. 

 

thanks.

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Neighbour

just to clarify
- i have only one 4k pvr box and it's connected via ethernet

- no other issues, apps etc all work fine. 

- connected on fiber

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TELUS Employee
TELUS Employee

Hey @gpedder ! That does sound really frustrating. 

Can you reboot your high speed modem? Unplug the power, and plug it back in. Make sure BOTH lights are green. The give it a go again on the PVR - let me know if this helps!

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Neighbour

it's hard wired to the ONT via a switch, so there's no modem in the way