Showing results for 
Show  only  | Search instead for 
Did you mean: 

2-3 hour wait

Just Moved In
I have called telus twice and the wait is always over 2 hours!!! I am trying to get telus to install fibre optic at my place and it is ridiculous how long you have to wait to TALK to somebody

Community Power User
Community Power User

Have you tried Chat, or used the offer of a call back when you call in?


If you find a post useful, please give the author a "Kudo"

There's no way you are picking the right prompts. New customers neverrrr wait that long. Only existing customers. The new customer queue is like a 5 min hold max. Don't call 310 6988 that's for existing customers and that has the 2 hour waits. 310 2255 is for sales 😉 aka new service!

Mobility Client Care Rep