TELUS Neighbourhood

Crave allows users to download for offline viewing, but TELUS does not allow this feature. Please allow your subscribers to download from Crave so we don’t need to switch to Shaw. ... View more

It is fairly cumbersome to navigate through the TV guide and search for a particular Movie/TV series or On demand. It would be nice if Optik TV could add a voice command function such as Shaw blu-sky. For e.g if you want to watch Batman you could speak into the remote and the TV guide searches and consolidates all channels/on demand/Netflix and shows you Batman so you may select any of those mediums to view from. Integration of Google Assistant/Alexa/Siri etc would be nice as a extra bonus. ... View more

Got Optik TV yesterday and was excited to use the Optik TV Go APP. I have a One Plus One smartphone that is not rooted however when I try to use the app I get the error. "Sorry, the configuration of this device has been modified or rooted" Please add support for the One Plus One smartphone or relax the controls on this app so that we can get the full usage out of our Optik TV. Other than this hicup I am happy with Optik TV hopefully this can be resolved. Cheers! ... View more

Really enjoying almost everything about Telus service since I signed up in the spring...everything EXCEPT the lack of any slow motion forward or reverse while watching PVR or just TV on a delay. Awesome for watching sports!  Shaw has it (had it for a long time) and it's the only feature I miss from their service.  Any chance there are (or could be) plans for this?  Thanks!! ... View more

Over the last 3 years I have noticed the PVR has problems recording First Run series episodes.  It appears that if the episode first airs in the U.S. before it airs in Canada, it won't record because the the original aired date in the episode "info" lists the U.S. date and not the original date aired on Optik.  So, in order to PVR the episodes you need to choose First Run and Rerun episodes, but than you end up every airing being recorded.  Can Telus fix this some how? ... View more

Please bring the news channel on Telus TV ... View more

There have been a few situations where my STB can't power off, yet the longest time it will stay on is 24hrs. It would be a welcome change to be able to disable the energy saving feature on the boxes, to prevent them from entering stand-by. ... View more

If I need to mute the audio when watching TV, I have to manually turn on the closed captions to be able to continue following along with the show (I can't read lips yet). It would be an awesome addition to the set top boxes for the closed captions to come on automatically when the audio is muted. ... View more

I have just signed up with Telus (switching from Shaw due to Telus fibre optic upgrade in our neighborhood). We just got Telus installed last weekend but I am very disappointed to find out "The Frame" is exclusive to Shaw only and that Telus has nothing like it. Is this true? If so, please get something similar! I have searched for something like it on Telus and there are aquarium and kittens etc... very poor. Not even close to the spectacular scenes you can get on "The Frame" with Shaw. I loved having The Frame on during the day or when company was over. It was like rotating art on your wall instead of a big black box. ... View more

I tend to find the user experience for OnDemand features a bit clumsy and repetitive. For example, after watching one show, would be nice to auto-ask: "Would you like to view next one?" - somewhat similar to how watching PVR-recorded shows work. It seems only way is to go back to beginning and progress through multiple layers to find show. In general, bit more easy to navigate. ... View more

another suggestion 🙂   ... under the PVR display screen we can choose to see recorded shows by date or name (title)... the scheduled recordings screen  only displays by date but would be helpful to have the same choice to display by date or name     with the current recording process by channel instead of by show/episode it would make it easier to see duplicates in upcoming recordings or to see if PVR is missing an episode in a series..this has occurred for me a few times in the last couple of weeks where for what ever reason the PVR is not scheduling one of the upcoming new episodes...right now to double check my series are recording right or I haven't somehow scheduled a movie or single episode twice on different channels I have to sift through everything by date... if could see the shows by name as well, then it would be easily seen that one in a series is being missed..   thanks for considering this idea ... View more

Hi there,   I'm moving to a new building (1xxx west Georgia St, Vancouver, BC) and I've been told that Optik TV isn't available at that address. I'm so disappointed! The building is right in the heart of downtown Vancouver. If there's something you can do to make this address available and also get in touch with me, I'd really appreciate it.     Thank you, Jeremy ... View more

There are a lot of basic features lacking on this system that I had when on Bell.   Hitting the pound sign while viewing an episode or recording or listing to search for more. (missing on this remote)   Setting up a recording gave you so many options compared to Optik.   The ability to auto tune to the program, have it record on certain days of the week, I have a picture but  I am not sure how to post it.   Also the search function is difficult to use, On Demand is always listed as well as the actual new show but its not always clear which is which.   Lastly, the search keyboard lags a lot, if your not paying attention you wind up with gibberish instead of the word you wanted to type.   Cheers.     ... View more

I was disappointed that I couldn't combine loyalty renewal offers. I was hoping to get the price discount but also try and get the $100 for a 49" 4k TV so I could enjoy my upgrade. ... View more

So Shaw has a page outlining all their channels on free preview, can Telus do the same? The page for programming updates on Telus.com hasn't been updated since last year and is a bit buried.   Shaw's page looks decent. I'm sure Telus can come up with something   https://www.shaw.ca/television/news-and-free-previews/ ... View more

Please add the youtube app to the optik tv ... View more

Beginning in Firefox version 52, support for NPAPI plugins in Firefox has ended.   The Optik on the go website (http://onthego.telus.com) is currently completely unusable.  Both Mozilla and Microsoft have stopped using NPAPI plugins in Firefox and Edge, respectively.  This means the Silverlight plugin cannot be loaded at all, not even manually.   The best option is to start using HTML5 video.   Please upgrade the website soon, so I can get back to watching TV on my PC while simultaneously playing games on my TV.   Thank you.     https://support.mozilla.org/t5/Problems-with-add-ons-plugins-or/Why-do-Java-Silverlight-Adobe-Acrobat-and-other-plugins-no/ta-p/31069 ... View more

Can Telus add a channel to access MLB TV for subscribers? Similar to how the Netflix channel was added. ... View more

When you schedule recording recording program, like a sports game, and the game runs over time block, the recording will end anyways. Other TV services will keep recording in this situation. This always cuts off programs that get delayed or extended.  ... View more