TELUS Neighbourhood

I have a "friendly" idea that can be implemented not in the "future" but now, immediately.   Unused data should carry over to the next month or get refunded to your account. I, we pay full dollar for a product and for some unfriendly reason it expires like mayonnaise left in the sun at the end of my, our billing period.    The Future is Friendly works because currently it is not friendly. But just wait. Wait until the future!!! The future will be friendly. The future won't be friendli-er because right now it is not particularly friendly.    I josh. Most of my dealings with you, Telus, are incredibly positive, with well trained and knowledgeable staff. I just get a bee in my bonnet about paying extra for something that unnecessarily does not carry over. It could and it should.    Thank you,   Brent Davidson, customer of more than 15 years.    ... View more

Why is it that by now in mid-2017, Telus mail servers still do not support SSL/TLS for password and e-mail transmission with mail clients for SMTP, POP-3 and IMAP? This is completely inexcuseable at this day and age of privacy and security. Telus is already charging an arm and a leg for broadband services and you still do not support something as basic as secured transmission of passwords during POP-3 and IMAP mail server connections and mail transmission? Unbelievable and unacceptable. Keep in mind that there are countless users on mail clients and they are frequently using connections that may be public and unencrypted. Telus' complete disregard for basic privacy and security in password and e-mail transmission when mail clients are used shows that Telus is not at all serious about basic data security when users are using mobile devices / laptop computers in many different settings and connections that have security risks / data intercept and collection concerns. This isn't the 1990s anymore. Telus needs to bring its basic e-mail security to the minimum industry wide basic level that can be expected at this day and age. ... View more

Google introduced Visual Voicemail capabilities to Android 6.0, like iPhone has had for some time now. In order to use it, though, the carrier has to enable it (again, like iPhone). Android 6.0 is features on the new Nexus 5x and Nexus 6P. Future devices are likely to come with Android 6.0, and previous devices running Android 5 are generally upgrading to 6 at some point. I'd really like to see this feature supported in the future, hopefully with the new voicemail system you are implementing. Please consider! This would make android devices much more attractive and useful. Your competitors don't offer this as far as I'm aware, you could be the first! ... View more

1st:  Bringing down the cost of mobility services as to that they are rather expensive. (i.e., premium smartphone + minimum data - *$75)  *considering the $50 rate + 500 Mb. 2nd:  Lowering the cost of Unlocking handsets from $35 to $25. 3rd:  More affordable subsidizing on phones for contracts. 4th:  For new activation and/or *renewals (*contract) the ability to receive (one) 1st month free (excludes overages, add-ons, features and/or extra charges). 5th:  As a valued subscriber, upon being under a contract, if renewed, providing a $5 discount or credit to the account lowering the cost by $5 for the remainder of the renewed contract for the duration applicable. (i.e., the first 2 yrs is $50, the second 2 yrs is $45, the third 2 yrs is $40 & so forth). & lastly, 6th: The flexibility to create & customize your own plans/features/add-ons... ... View more

There should be a way that the unused data each month gets rolled over to the next. I mean we pay for the data we should get to use it. It would help for those times you use just a little more, and it wouldn't end up costing the customers. ... View more

Bell has the option to see that information and I feel it helps with deciding plan selection and changes to extras(data). My roommate is with Bell and I find it informative. ... View more

Hi Telus neighbourhood, In the USA, AT&T offers customers the microcell - a device that lets them use their internet to create a mini-cellphone tower in their home. I live in a rural area, but have highspeed internet - a device like this would be incredible! Here's the product that AT&T offers - let's bring it to Canada! http://www.att.com/att/microcell/ ... View more

I'm from the Greater Toronto Area and am currently a monthly postpaid customer with Koodo, Telus' subsidiary and I would like to see #TELUSDirect Wi-Fi hotspots become available all across Canada. Back in the first week of March 2015, flew to British Columbia for a school ski trip at Whistler Blackcomb and was impressed by the fact that as a Koodo customer, I was able to access free Wi-Fi in certain parts of the Whistler Village courtesy of Telus. The truly amazing part is that because I have a Koodo SIM in my phone, I was able to automatically connect to the #TELUSDirect hotspots without entering any information at all and the connection was secure and provided super fast Wi-Fi speeds whenever I was connected to the #TELUSDirect Wi-Fi. Ever since I returned to Ontario, I was wondering to myself about how amazing it would be if Telus had these hotspots all across the country so that TELUS  Mobility / Koodo customers and non-customers alike would be able to take advantage of such an amazing service. I really miss not having that in Ontario. Hopefully Telus would consider expanding #TELUSDirect Wi-Fi availability across our great country someday in the foreseeable future. Sure the  proposition might sound like a costly one but a lot of people would benefit from that. ... View more

The carrier to offer free wifi and come up with a way to monetize it for tourists could win big for customer loyalty and new customers. When I visited NYC, some of the underground stations offered ad supported WIFI access where you had to watch a short video ad for car before gaining access to the free wifi. Prove to us that you are thinking outside of the box Telus. ... View more

Fire arms licence are one of highest cards you can have for id. Not everyone has one, to get one you are  security cleared by the RCMP to get it.  It's has a current photo, renewed every 5 yrs. issued by government and RCMP.  ... View more

I've been a long time Telus customer and my plan has changed over the years based on my usage / phone. I've had just about every iteration of the iPhone and it seems that every time I upgrade the phone, I have to 'upgrade' my plan as well just to keep using the iPhone specifically. Your base plan fee is outrageously overpriced compared to other carriers. I don't really need 'unlimited everything' (excluding data). Give me my choice back to get a lower base plan so I can max out my data - which is what I primarily use my phone for. It would also be great if you offered smaller data tiers. Currently I have a share plan with 10GB and usually go over to 11GB or 12GB each month. The only option you give me is to add another 5GB which is expensive, and I don't need that much. Why can't I add an additional 1GB to my existing 10GB plan? ... View more

I would like to see suicide helplines added as a free call to all cell phones and carriers, regardless if the phone is in service or not (similar to 911)  It could be a national number or local to the province. I believe this could help save lives, I am taking to to the major carriers first as it would be nice to see them recognize the importance and implement the idea, but also plan on approaching the CRTC in the near future.  ... View more

Recently the US Passport Essentials have been changed for Personal accounts.  One of these options (US Combo Pass 50 – 10 days) offers unlimited minutes, 300 MB data and unlimited texting for a 10 day period.  This would be perfect for business customers like us, who do short trips for work purposes.  This plan isn't offered to Business accounts.  Instead, for the same price we're offered 250 mins, 250MB data and unlimited texting for 30 days.  limited minutes and 50MB less data.  Thanks.  WHY DO YOU NOT OFFER THE SAME OPTION FOR BUSINESS CUSTOMERS?! An added benefit of the 10 day plan is that often we have multiple trips.  If more than 10 days apart we could add this plan on for each event.  Instead, we're stuck with the 250MB of data until the 30 day period is up.  Business customers are being penalized, not supported. The tiered Roam Ready plan also is not in our favour.  If I use 600MB of data and make 1 phone call I'm paying $100, plus the $2/month you charge to have this feature on the account.  I could simply select the $80 passport with unlimited calling, 1GB of data and unlimited texting which would be cheaper. ... View more

I look forward to Telus' response to the competitions "Roam Like Home" options.  Their $5/mb base rate (or $15 for 15mb) is long overdue for an overhaul. ... View more

Can we have Optik on the Go App registered on the Amazon App store?  The Google Play store does not work with Blackberries with the emulator.  ... View more

What is a Ringback Tone?  Ringback tones are music or sounds that you choose for your callers to hear while they wait for you to pick up instead of hearing the standard ringing. All carriers in Canada have this feature except TELUS. ... View more

why not make billing my the montly calendar as the way you bill now on every 30 days this would fix your monthy bill to a fixed day as apposed to changing the billing due date every month   I remeber the land line telus did it that way as my bill was always due on the 5 of every month much more simple far less confusing  but land lines are becoming a thing of the past as is simple billing i cancelled my land line 10 year ago but still remember the simple billig date ... View more

TELUS currently charges $35 for unlocking phones. Unlock codes are available from 3rd parties for much less than that. I just unlocked my Dad's prepaid phone for $1.85 with a code from eBay. I understand there are customer support costs that aren't there for most 3rd party unlock services but TELUS should be able to do better than $35.   Idea: The $35 unlock fee can be added to the device balance for subsidized phones on contract and waived upon renewal of contract. This implies that renewing a contract gives you a free unlock on your previous phone which is a good incentive to renew. The $35 unlock fee is offset by an account credit for prepaid phones if there is a minimum balance on the account. Continue to charge the $35 unlock fee for other cases. ... View more

In a work from anywhere kind of world The fact TELUS does not allow WI-FI calling outside Canada is truly bizarre. I have read hundreds of comments on Twitter, Reddit, and on this Forum dating back to 2017 and yet no action from TELUS. If you are ever outside Canada in a concrete building that has great Wi-Fi but poor cell signal. (Much of the Caribbean and other areas of the world). This function will simply never work with TELUS. I ended up having to switch my primary work line away from TELUS in order to address this scenario after 6 years of *hoping*.    Every North American carrier Rogers, Sprint, Verizon etc. all allow this functionality. TELUS loves to compare itself as only "Second to South Korea" - Well in SK They give all their users a dedicated app that allows texting and calling from anywhere in the world!  it is simply inexcusable in our current world. ... View more