TELUS Neighbourhood

You need to start offering free US roaming like the other companies do- get with the program, or you're gonna lose at least 3 contracts right here- why would I pay for a package when I can get the same free at your "competitor"  ... View more

As a Telus Customer for over 9 years , i have saw alot of things change in the mobile industry, One of these things that has changed is the interactions of Mobile companies with there customers through social media. I would love to see Telus set up a Mobile Tester team like Virgin currently has at new device launches, 5 indiviuals are chosen to test the new product and then give there thoughts and opinions. I would be happy to participate in such a program weather it was for a new device launch or to beta test any new apps or add ons that they wished to try out. After reviewing the test items i would gladly post my opinions on a blog or other forms of social media at telus discretion of course.    I believe in my mind that The Telus support team is the number one team in Canada for customer support and that the @telussupport twitter team is the easiest way to solve any questions or concerns that you may have. Keep up the great work Telus ... View more

I would like to see more public wifi provided in public areas such as arenas and fitness centres. Shaw seems to have many but only offers to Shaw customers. Maybe Telus could provided this for their customers? ... View more

Hi Telus!  As a subscriber who never reaches the data limit they pay for each month, I'd like to propose the idea of "data dipping". For those times when I do need some extra data in a month, it would be nice to be able to dip into a bit of that unused data. Say give me an extra 20 gigs so many times a year...something like that. Of course roll over data would be the best, but I'd personally never use it all. I would however benefit from a dip in once in a while. Please consider it! Thanks! ... View more

Why don't we have WiFi calling yet??? The nexus 6 and any updated nexus has WiFi calling built into it for carriers that offer WiFi calling. T-Mobile has it and soon Verizon will have it... You could use your phone anywhere in the world and make calls without long distance charges if connected to WiFi... Why as Canadians are we the last to get onboard with this simple thing? ... View more

If a person has been with Telus for a long time, they should get some kind of free perk when they renew there cell phone contract.  ... View more

I'd like the ability to set a dollar limit (hard stop, not just a warning) on data charges. This would apply to pay per use as an absolute limit and to data plans as an overage limit. This limit would be the total data charge whether it be from the home network or roaming. Ideally customers would manage this online through self serve and be able to adjust it as necessary. This would help the following situations: 1) Kids prepaid phones where the parent wants to allocate a data quota in terms of dollars, like an allowance. 2) Many kids/seniors/casual users don't require data but need to unblock data for MMS texting. Set a $0 or very small limit so there are no unintended charges due to accidental usage. 3) Limit exposure to roaming data bill shock. 4) Have predictable phone bills in order to budget properly. ... View more

It would be great if you enabled HD Voice to all carriers. Right now it only supports TELUS and Bell customers. ... View more

Hello,     Are there any plans to implement an equivalent feature to Rogers One Number:   www.rogersonenumber.ca     My specific application: I often travel overseas for months at a time. While there, I typically pick up a local pre-paid cell phone for day-to-day use and leave my Telus phone off to avoid roaming. To keep in touch with Canada, right now I use Skype or Google Voice to periodically call into my Telus voicemail for messages, and to return calls.     Rogers One Number would let me do this without incurring long-distance Google Voice charges, with the added advantages of outgoing calls having my correct caller ID, and being able to send/receive text messages. If Telus doesn't have an equivalent feature in the works, I will very likely consider switching to Rogers before my next trip. ... View more

There are many of us in the Telus service area who either live or work in areas without cell coverage. If Telus provided SMS forwarding, I could have incoming texts sent to my Telus number forwarded on to any one of a number of WiFi-based texting services. Third-party solutions all require having the phone be turned on an in a cell service area.   An alternative would be the option to forward all texts to an email address. ... View more

Just wondering.... what prevents us from having cell service in the Burrard and Granville Expo Line stations in downtown Vancouver?  What prevents us from having cell service for the entire Dunsmuir tunnel.  My Telus phone works great in the Canada Line tunnel... why not the Dunsmuir???   Telus has a large offices a few blocks away from the tunnel.  Countless Telus customers go through that tunnel each day on the subway.  Am I missing something?  That tunnel has been in operation for nearly 3 decades! ... View more

A few users have commented seeing #TelusDirect ssid's around the country.  I found one in Metrotown Mall, but it needed a password to work.  I found another one around Victoria and 41st.... it was open and worked great in my phone.   Can we have an early list to see where TelusDirect works? ... View more

Enable this feature to allow group MMS features to be used on iPhones. This will allow enabled Android and iOS devices to send and receive group messages across platforms!  Android has this feature enabled already, and iPhone is capable of it. It has been disabled for some reason by TELUS.  ... View more

With the Canada Line and pending Evergreen Lone, Telus and others have offered excellent cellular coverage. What about including old expo line tunnels? The downtown core isms biggie, since it includes Granville, Burrard, and Waterfront.  ... View more

T-Mobile in the states offer their users free streaming of  Music ... any chance of a Canadian company doing this for their customers? Telus/Koodo? ... View more

I have a "friendly" idea that can be implemented not in the "future" but now, immediately.   Unused data should carry over to the next month or get refunded to your account. I, we pay full dollar for a product and for some unfriendly reason it expires like mayonnaise left in the sun at the end of my, our billing period.    The Future is Friendly works because currently it is not friendly. But just wait. Wait until the future!!! The future will be friendly. The future won't be friendli-er because right now it is not particularly friendly.    I josh. Most of my dealings with you, Telus, are incredibly positive, with well trained and knowledgeable staff. I just get a bee in my bonnet about paying extra for something that unnecessarily does not carry over. It could and it should.    Thank you,   Brent Davidson, customer of more than 15 years.    ... View more

As a shared plan user who oversees the total amount of data used between everyone sharing my plan, it would be great to see a consolidated view of all users. It's hard to keep track of how much of our total data plan we've used up if it's separated by users - it's unnecessary math if you've got all the info already. ... View more

TELUS, Canada's great wireless provider, and RBC, one of Canada's largest banks, should figure out what is stopping it's mutual users from using RBC Mobile Wallet, on the TELUS NFC enabled smartphones. Help me do two things I love; spend money and use my TELUS phone. ... View more

Why is it that by now in mid-2017, Telus mail servers still do not support SSL/TLS for password and e-mail transmission with mail clients for SMTP, POP-3 and IMAP? This is completely inexcuseable at this day and age of privacy and security. Telus is already charging an arm and a leg for broadband services and you still do not support something as basic as secured transmission of passwords during POP-3 and IMAP mail server connections and mail transmission? Unbelievable and unacceptable. Keep in mind that there are countless users on mail clients and they are frequently using connections that may be public and unencrypted. Telus' complete disregard for basic privacy and security in password and e-mail transmission when mail clients are used shows that Telus is not at all serious about basic data security when users are using mobile devices / laptop computers in many different settings and connections that have security risks / data intercept and collection concerns. This isn't the 1990s anymore. Telus needs to bring its basic e-mail security to the minimum industry wide basic level that can be expected at this day and age. ... View more