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Just Moved In
Status: Closed

Customer from Galiano Island calling in when will TELUS restore services from Outage. It's been a week already of no service. He is aware that its due to outage and checking however the update/note is not updated here (ex. calling 12/27 but note only 12/20) so his not convinced that we are doing our part to fix it. Negative impact to customer as he thinks TELUS is not updating the outage status or not doing any actions. As a feedback from customer, Kindly update notes atleast (maybe) on the affected areas to ensure that we are doing recent activity on their issues.

Thank you.


1 Comment
Status changed to: Closed
Neighbourhood Alum
Neighbourhood Alum

@Jemalyn Thanks for using the Neighbourhood. Since your submission the outage page had received a huge facelift, and is now more responsible and updated more frequently.


For future reference, for customer feedbacks, please direct customers to the feedback link at the bottom of the page. Which will go directly to the teams responsible.