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Dogger596
Connector
Status: Completed

Please consider implementing outbound caller id so that when I call someone my name is displayed allow with my mobile number. There are some people who will not answer a call if the name information is missing. Rogers and Fido have had "outbound" name Id since they first implemented incoming name display. When I was a Rogers customer several years ago they had a link on their website that allowed people to customize the way the name is displayed. I used to have it set as my nick name.

 

Thank You

24 Comments
Status changed to: Under Review
psl
Neighbourhood Alum
Neighbourhood Alum

@Dogger596 We've received similar idea in the past and will add your vote to it. Once we know more, we will let you know! 

Sia
Just Moved In

After 18 years being with Rogers for my business, we switched to TELUS and am shocked how simple features are not available and TELUS claims to be the greatest. 2 that I'm aware of so far:

 

Call display name on outgoing calls

Who called (text message received when missed call due to no signal or phone off)

 

2 features that Rogers has had for many years are not available with TELUS. Time to wake up guys or you'll be losing my business account as well as many others after the contract is up.

myfirstpost
Just Moved In

Just wanted to re-iterate what's been said and voice my support for implementing this feature.

All other things considered I'd really like to go with TELUS for my business phone.

 

TELUS offers:
- Better rate
- Frankly nicer customer service
- Already Internet customer. Nice to have bills under one roof
- Larger presence in BC

However, without this feature, the decision becomes quite difficult and inevitably I may have to choose Rogers.

xray
Guardian

@psl How about an update on the status of this? I'm tired of people calling me "Alberta" when I call them.

Dogger596
Connector

Telus...  It has been over a year since I originally posted my question. How about providing us with an "answer"?

BenoitYVR
Connector

I support this. I'm having the same issues with people not recognising my number and not answering my calls. I a world where we are bombarded with spam calls and spoofed number, this will be a great feature to have.

rvs007
Just Moved In

I'm a new Telus mobile customer who came from Rogers and I'm surprised Telus doesn't have this feature.  Please implement!! 

Trident
Coach

Any updates on this feature?

mrnngg
Connector

@psl - Is there a timeline for this to be implemented?

This has been open for 2+ years.

Some businesses think my phone number is a spam because it doesn't "come with a name"

Rogers has had this for years.




ScottMc
Just Moved In

+1. An employer I work with uses over 100 Telus phones, and outbound caller ID is starting to become a major issue. No word from Telus on how to solve this.

UserYYC
Just Moved In

+1 to this too. It's a major issue when calling anyone that does not already have you in their address book. As someone that is on a month-to-month agreement, this is major leverage from Rogers to pull me back into their network if they can match the service price.

Ben05
Just Moved In

Telus, Listen to your loyal customers,  Please getvon this matter asap!!

Dogger596
Connector

https://forum.telus.com/t5/Ideas/Outbound-Caller-Id-is-Needed/idi-p/87294

 

This was posted over 2 years ago and the status has never changed since. Several people have commented on the post but Telus has yet to reply. I went so far as to send a personal message to the person from Telus who responded at that time. He did not reply either. Telus if you are not going to act upon this suggestion then please do us all a favor and close the post. But many of us agree that we do need this feature. Your competition has it!

Dogger596
Connector

Please see link below:

 

https://forum.telus.com/t5/Ideas/Awaiting-response-from-Telus-Does-anyone-from-Telus-read-posts/idi-...

 

Hopefuly someone from Telus will respond!

FuzzyLogic
Community Power User
Community Power User

To my knowledge this is generally not available. From Rogers site:

 

Your Caller ID will only appear for people that haven't saved your phone number as a contact.

 

Source Wireless Caller ID, Call Display, and Name Display FAQs - Rogers

 

That's what I do and my Telus cellphone properly displays the caller info as long as they are in my contacts. A Reddit article mentions this from quite a while ago and to my knowledge nothing has changed:

 

Cellphones don't use the same kind of signaling as landlines and are not capable of receiving standard Caller ID. And since they're constantly jumping between areas the actual results would be very inconsistent. Many carriers now offer a paid service that does CID lookup and sends it when you get a call.

 

Source ELI5: Why don't cell phones have caller ID like land lines? : explainlikeimfive (reddit.com)

 

FuzzyLogic
Community Power User
Community Power User

My mistake. I misread the information on Rogers site. If the caller info ISN'T in your contacts it should display the information stored for Caller ID.

 

Yes this would be nice.

Dogger596
Connector
You are incorrect....

With Telus it is called Caller Id Plus and Rogers also has it. When someone calls me from a landline and their contact information is "NOT" stored in my address book their name also appears with their number.

That is not the issue. The issue is that the "outbound" caller Id on Telus is on ly displays your number when you call someone. With Rogers, if someone calls from a Roger's cellphone their name also appears with their number. I have a few co workers with Roger's phones and both their name and number appears when they call the office at work. If someone with Telus calls the office line, only the number displays. The post is about requesting that Telus also implement "outbound" caller Id so that the name associated with the Telus subscriber's number also appears.

Please read the comments from others in the post.
Dogger596
Connector
No problem... lol Please ignore my reply to your previous comment 🙂

Status changed to: Completed
BoaGuy
Community Manager
Community Manager

Hey @Dogger596

 

Great news!

 

Your idea for the outbound call display was implemented, thank you so much for submitting if to us. Its due to these ideas and votes from our members that we are able to bring these features to life. 

 

For more information on the  Outbound Calling Name Display feature, click here

 

xray
Guardian

Unfortunately there are 2 issues that makes this feature pointless for me.

  1. The account holder's name is displayed instead of the subscriber's name. My kid's phones will show my name.
  2. It only works for VoLTE enabled phones. TELUS doesn't support OnePlus phones and my family has 3 of them.