There needs to be an easier way to report wide spread outages and keep track of the status. Example: On December 24th there was a massive wind storm that hit Vancouver Island. Trees took out the power lines along with the phone lines so we have been without phone since then and it is now the 29th. The Telus Map shows outages but none for the Cowichan Valley - yes there was Duncan and Cowichan Bay but the valley is more extensive including all the communities around Cowichan Lake. There is no place to report issues. All the phone lines are down between Duncan and the Lake and not one Telus truck in sight. Phoned in and was told that they have to receive multiple complaints to investigate. Hard when no power. Many of the elderly do not have cell phones. Most of my neighbors have switched to Shaw as they find it too hard to deal with Telus; so perhaps this new feature will win some back since Shaw phone does not work during power outages!