Give an option for no music and/or music choice while on hold

chele
Just Moved In

Just spend 53 minutes on hold yesterday, listening to music I loathed. Why not give an option to either have no music (maybe a beep every minute or 3 to remind that the hold continues), or the option of music choice, maybe even including nature sounds - birdsong and lapping water, for instance. If there are times there *has* to be long waits on hold, it would go a long way to making it a less blood-pressure-raising experience.

Status: New Idea
Category:
Comments
TELUS Employee
TELUS Employee

YESS please i've been asking for this forever! Apple does this and it is heaven sent! They even let you pick what genre you want!

Community Manager
Community Manager
 
Status changed to: New Idea
Stofty
Friendly Neighbour

If I remember correctly, Telus landline call center had the option to chose the type of hold music. This was many, many, many years ago. Well to the Vancouver/Surrey Center.  😊