Recently I got a bill from Telus for an account with my name on it that I did not open. The phone number was different but my name and address. I was able to quickly contact Telus to notify them of the error.
If I had not received the 'mailed' bill, I would never have known that this had happened.
With all the fraud and scams going around it would be nice if Telus sent a confirmation letter and or email to the supposedly new customer / account to acknowledge and confirm set up etc.
Even with the swap of the memory card, there should should be a delay until the customer is reached by mail and or email confirming the changes. Even with spoofing there are so many other ways that things get compromised.
Telus should have a 2 step confirmation system to validate any major changes on a Customer's account.