Esim Support For Primary Line

Just Moved In
After waiting so long for TELUS to support esim, I was advised in store yesterday that it’s only if you want an additional number.

They can’t transfer your primary number to the esim.

This is no use to me whatsoever as I have an overseas physical sim which I want to use in my phone.

This is a tad ridiculous that after so long, they only half support esim!
Status: Completed
Comments
Connector

You actually can. Just go in store buy an eSIM voucher and activate it yourself online.

Just Moved In

Yep, I had the same issue yesterday.

 

It turns out, you either have to get a NEW Telus number, or leave your old TELUS number on a physical SIM.  There is no way for TELUS to port your existing number from a physical SIM to an e-Sim.  This basically defeats the usefulness of TELUS's e-Sim.  

 

So few internal TELUS staff know about this, so it took hours of technical support to discover this.

 

So, if you travel, another telco in Europe, NA or Asia have to support e-sim and you can get THEIR NUMBER loaded.  Your TELUS number has to be on a physical SIM.

 

I'd say this is a TELUS half-measure to implement some bold new technology.

 

If anybody else figured out how to port your TELUS number to an e-sim, please comment.  We'd like to know how.

 

John

Just Moved In

I should add that this is on IOS.  Not sure about Android, but given it's a TELUS back-end system, probably the same.  I'd like to hear if anyone has the same issue with Android.

Connector

I'm not sure what issue you're experiencing. I got an eSIM voucher from the store, and went online on TELUS.com and switched that eSIM using the normal SIM swap process.

Connector

Just want to be sure in december i phone and there were no way to transfer my physical card number on esim,,from what i read it seems possible now..for $20..i'm reading right or not..so i could use my physical slot on my iphone for another sim card. Thanks

 

https://www.telus.com/fr/qc/support/article/esim-voucher

Connector
Connector

Could i buy my esim card on line and swap my physical card number with it..

 

Before buy the esim card online i want to be sure that i don't add another line but swap the old one..Thanks

 

https://www.telus.com/fr/qc/mobility/accessories/product/esim?INTCMP=tcom_mob_sim_cta_esim

Connector

I decide to order the esim online

 

I thought i would get  it right online...but i have to wait 3-5 days..hope i will be able to swap my phone number..as it was said..

 

 

https://www.iphoneincanada.ca/carriers/telus/how-to-transfer-existing-telus-sim-card-esim-iphone/

Connector

Alleluia i receive my esim today and i was able to swap it..have to wait for wifi call and lte..the time i was waiting to speak to technical i was able to add  it..i have to restart my iphone twice one for esim card and one to see that wifi number was on ...confirm with tech thar my account doesn’t have another account..good..😎

Community Manager
Community Manager

@Andrew85 @John-Novellus As some of the others have commented, you now should be able to use eSIM as your primary line. One note for the iPhone, for the initial activation it does have to be with a phyiscal SIM, but once it is done, you can switch to a eSIM. If you are still having troubles, please send me a private message, and we'll look into it. 

Status changed to: Completed
Just Moved In
Great. I’ve been doing this for a few months now and it’s working well