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FuzzyLogic
Community Power User
Community Power User
Status: New Idea

When I login to my account through a web browser. Telus defaults to BC as my province. When I login through the IOS app it defaults to Ontario. My billing information and address are in Alberta?! 

 

2 Comments
Nighthawk
Community Power User
Community Power User

Are you using a VPN by chance?

FuzzyLogic
Community Power User
Community Power User

No I'm not.

 

Especially annoying when using the app and trying to make changes to my Optik Plan as it churns away and then says Telus TV is not available in my region and please change my province to Alberta or BC. The previous screen had my address in Alberta and then In the upper right corner the apps is displaying EN/ON. Once I change this then I can proceed as expected.